Secondary School IT Technician

Allscreens Nationwide Ltd; Prestwich; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Valued working environment

Safeguarding procedures

Supportive colleagues with vision

Dedicated IT team

CPD opportunities

Happy working environment

LGPS pension contributions

Service recognition

Job summary

St Monica’s RC Secondary School is seeking an IT Technician to join the Trust’s IT team. You will work closely with school staff to provide expert technical support, diagnose and resolve complex IT issues, and contribute to key IT projects to keep systems running smoothly.

The role requires strong technical skills across Windows, macOS and Linux, good communication, and a proactive approach to delivering excellent service. Occasional travel to other schools STOCCAT head office is expected.

Qualifications

• Experience in an IT support role within an educational environment.
• Knowledge of Windows, macOS and Linux operating systems.
• Familiarity with IT service management tools and ticketing systems.
• Excellent communication skills and ability to prioritise tasks by impact.

Responsibilities

• Document all support activities, troubleshooting steps, resolutions and communications in tickets.
• Collaborate with other support engineers to resolve tickets in a timely manner.
• Provide technical support for escalated issues and liaise with 3rd party vendors when needed.
• Contribute to knowledge base articles and training materials.
• Act as a verification point for Change Requests and assist IT projects.
• Identify opportunities for service improvements and support Service Desk/IT Operations.
• Work closely with the Service Desk Lead to deliver high-quality support.
• Prior experience in IT support and knowledge of school IT systems are required.

Skills

IT support

Windows

macOS

Linux

ITSM tools

Communication skills

Prioritisation

Tools

ITSM tools

Job description

Post Title: Secondary School IT Technician

Responsible to: Service Desk Lead

Location: St Monica’s RC Secondary School (with occasional travel to other schools STOCCAT head office)

Term of Contract: Permanent

Working pattern: Full year (52.143 weeks per year)

St Monica’s are currently seeking an IT Technician. This is an exciting opportunity to join the Trust at the beginning of a journey of transition, development, and growth within the multi-academy trust.

As an integral part of the IT team, you will work closely with school staff to provide expert technical support. Your role will be essential in ensuring the seamless operation of IT infrastructure and offering assistance as needed. You will be responsible for diagnosing and resolving complex IT issues, collaborating with colleagues, and contributing to key IT projects. This position demands a high level of technical proficiency, strong communication skills, and a dedication to delivering outstanding service.

Our Mission

Our Trust Mission is simple, it is to make Christ known, making lives better for our communities, our children and young people.

Our Values - One of Hope

Inspired by St Teresa of Calcutta, we are people of hope. We have a complete belief in the future we will build together. By offering our children, staff and schools’ opportunities to grow and flourish, we make aspiration and ambition a reality. Our people, just like St Teresa are relentless and fiercely ambitious. We will always reach for that which seems to be just out of our grasp.

One of Courage

As modelled for us by St Teresa of Calcutta, we will have the courage to do what is right. As a community, we will not shy away from making decisions that ensure our communities thrive. We will be brave in our actions. As a truly Catholic organisation this courage will be most apparent in how we collectively support the most vulnerable.

One of Innovation

St Teresa of Calcutta changed the world. Together, we will always be pursuing new ideas and best practice in all areas of our work. We will prepare our children and young people for the world that awaits them. A world which they will shape and change.

We are seeking an individual who:

• Document all support activities, including troubleshooting steps, resolutions, and customer communications, ensuring tickets are kept up to date.
• Collaborate with other support engineers to ensure timely resolution of tickets.
• Provide technical support to assist with any escalated issues.
• Work with 3rd party vendors where needed to resolve tickets where needed.
• Contribute to the development of knowledge base articles and training materials.
• Act as a technical verification point for Change Requests.
• Assist with internal IT projects as required.
• Identify service improvements.
• Work closely with the Service Desk Lead to provide an excellent service covering Service Desk and IT Operations activities.
• Prior experience in an IT support role.
• Knowledge of School IT systems / infrastructure.
• Ability to prioritise work according to impact / urgency.
• Strong technical proficiency in diagnosing and resolving IT issues across multiple platforms, including Windows, macOS, and Linux.
• Experience with IT service management tools.
• Excellent communication skills, with the ability to convey technical information clearly and effectively to non-technical users.

We can offer:

• A working environment where all feel valued and respected.
• Highly effective safeguarding procedures.
• Supportive colleagues with a clear vision and high aspirations for the trust.
• A highly dedicated and inspirational team.
• A commitment to relevant, personalised Continuous Professional Development.
• A happy, calm and welcoming working environment.
• Generous Local Government Pension scheme employer contribution.
• Recognition of continuous Local Government service (where applicable).

Commitment to Safeguarding:

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. The post you are applying for is covered by the Rehabilitation of Offenders Act 1074 (Exceptions) Order 1975 (as amended in 2013). All appointments will be subject to an enhanced DBS check including Children’s barred list check and satisfactory references, including your suitability to work with children. Information provided by you or the Disclosure and Barring Service will be dealt with in a confidential manner in accordance with the DBS's Code of Practice. You may view the Code of Practice on the DBS website at www.gov.uk/dbs or alternatively a copy is available on request.