Secondary School IT Technician

St Monica's RC High School, Prestwich; Prestwich; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Local Government Pension scheme

Professional development opportunities

Supportive team environment

Calm and welcoming workplace

Job summary

St Monica's RC High School, Prestwich, is seeking an IT Technician to join the Trust and help transition, develop, and grow IT services across the school network. You will diagnose and resolve complex IT issues, support staff, and contribute to IT projects, working closely with the Service Desk Lead.

The role requires strong technical skills, experience in educational IT environments, and a commitment to safeguarding and high service standards.

Qualifications

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Prior experience in an IT support role.
• Knowledge of School IT systems / infrastructure.
• Ability to prioritise work according to impact / urgency.
• Strong technical proficiency across Windows, macOS and Linux.
• Experience with IT service management tools.
• Excellent communication skills, with the ability to explain technical information to non-technical users.

Responsibilities

• Document all support activities, including troubleshooting steps and resolutions.
• Collaborate with other support engineers to ensure timely ticket resolution.
• Provide technical support for escalated issues.
• Coordinate with 3rd party vendors to resolve tickets as needed.
• Contribute to knowledge base articles and training materials.
• Act as a verification point for Change Requests.
• Assist with internal IT projects as required.
• Identify service improvements.
• Work with Service Desk Lead to cover Service Desk and IT Operations.

Skills

CompTIA A+

Network+

Microsoft Certified Professional

Tools

IT service management tools

Job description

Post Title: Secondary School IT Technician

Responsible to: Service Desk Lead

Location: St Monica's RC Secondary School (with occasional travel to other schools STOCCAT head office)

Salary: Grade 6 SCP 19-24 £ 32,061 - £35,412

Term of Contract: Permanent

Working pattern: Full year (52.143 weeks per year)

Hours per week: Full time (37 hours per week)

Closing date: 2nd September 2026

St Monica's are currently seeking an IT Technician. This is an exciting opportunity to join the Trust at the beginning of a journey of transition, development, and growth within the multi-academy trust.

As an integral part of the IT team, you will work closely with school staff to provide expert technical support. Your role will be essential in ensuring the seamless operation of IT infrastructure and offering assistance as needed. You will be responsible for diagnosing and resolving complex IT issues, collaborating with colleagues, and contributing to key IT projects. This position demands a high level of technical proficiency, strong communication skills, and a dedication to delivering outstanding service.

Our Mission

Our Trust Mission is simple, it is to make Christ known, making lives better for our communities, our children and young people.

Our Values - One of Hope

Inspired by St Teresa of Calcutta, we are people of hope. We have a complete belief in the future we will build together. By offering our children, staff and schools' opportunities to grow and flourish, we make aspiration and ambition a reality. Our people, just like St Teresa are relentless and fiercely ambitious. We will always reach for that which seems to be just out of our grasp.

One of Courage

As modelled for us by St Teresa of Calcutta, we will have the courage to do what is right. As a community, we will not shy away from making decisions that ensure our communities thrive. We will be brave in our actions. As a truly Catholic organisation this courage will be most apparent in how we collectively support the most vulnerable.

One of Innovation

St Teresa of Calcutta changed the world. Together, we will always be pursuing new ideas and best practice in all areas of our work. We will prepare our children and young people for the world that awaits them. A world which they will shape and change.

We are seeking an individual who:

• Document all support activities, including troubleshooting steps, resolutions, and customer communications, ensuring tickets are kept up to date.
• Collaborate with other support engineers to ensure timely resolution of tickets.
• Provide technical support to assist with any escalated issues.
• Work with 3rd party vendors where needed to resolve tickets where needed.
• Contribute to the development of knowledge base articles and training materials.
• Act as a technical verification point for Change Requests.
• Assist with internal IT projects as required.
• Identify service improvements.
• Work closely with the Service Desk Lead to provide an excellent service covering Service Desk and IT Operations activities.

Key skills / experience:

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Prior experience in an IT support role.
• Knowledge of School IT systems / infrastructure.
• Ability to prioritise work according to impact / urgency.
• Strong technical proficiency in diagnosing and resolving IT issues across multiple platforms, including Windows, macOS, and Linux.
• Experience with IT service management tools.
• Excellent communication skills, with the ability to convey technical information clearly and effectively to non-technical users.

We can offer:

• A working environment where all feel valued and respected.
• Highly effective safeguarding procedures.
• Supportive colleagues with a clear vision and high aspirations for the trust.
• A highly dedicated and inspirational team.
• A commitment to relevant, personalised Continuous Professional Development.
• A happy, calm and welcoming working environment.
• Generous Local Government Pension scheme employer contribution.
• Recognition of continuous Local Government service (where applicable).

Commitment to Safeguarding:

The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. The post you are applying for is covered by the Rehabilitation of Offenders Act 1074 (Exceptions) Order 1975 (as amended in 2013). All appointments will be subject to an enhanced DBS check including Children's barred list check and satisfactory references, including your suitability to work with children. Information provided by you or the Disclosure and Barring Service will be dealt with in a confidential manner in accordance with the DBS's Code of Practice. You may view the Code of Practice on the DBS website at www.gov.uk/dbs or alternatively a copy is available on request. Applications will only be considered from individual applicants on our standard application form, and not via CV alone or agencies. An online search will be performed on all shortlisted applicants in accordance with the Trust's safeguarding procedures and Keeping Children Safe in Education statutory guidance. All shortlisted applicants will be required to complete a form for self-disclosure of cautions and convictions.