Second Line Support Analyst

Intec Select; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

On-call rota pay

Contributory pension

25 days annual leave

Training & development

Modern technologies exposure

Supportive environment

Career progression

Job summary

Intec Select is recruiting a 2nd Line IT Support Analyst to join the growing technical support team in the Greater London area. You will handle escalated incidents, troubleshoot complex issues across Windows Server, M365, AD/Azure AD and networking, and contribute to IT projects and documentation.

The role requires 3+ years in a similar position, strong communication skills, and a valid UK driving licence. On-call duty is included, with a competitive salary and benefits package.

Qualifications

• Minimum 3 years in 2nd line support or equivalent.
• Proficient in Windows Server, M365/Exchange Online and AD.
• Strong troubleshooting and customer-facing skills.

Responsibilities

• Provide 2nd line technical support and own incidents to resolution.
• Troubleshoot hardware, software, server, and network issues.
• Administer Windows Server environments and AD/Azure AD.
• Support M365, Exchange Online and Azure services.
• Maintain IT infrastructure performance and reliability.
• Conduct patching, DR/backup checks and security reviews.
• Create/maintain technical docs and knowledge base.
• Assist IT projects, upgrades and migrations.
• Coordinate with third-party vendors and on-call rota.

Skills

2nd line support

Windows Server

Microsoft 365/Exchange Online

Windows 10/11

Networking fundamentals

Hyper-V/VMware

Troubleshooting

Communication

Driving licence

Education

Microsoft or infrastructure certifications

Tools

Hyper-V

VMware

PowerShell

Active Directory

Azure

Cisco networking

Job description

2nd Line IT Support Analyst | £30,000 - £42,000 per annum | Bexley (Full Time) | Permanent

We're looking for an experienced and motivated 2nd Line IT Support Analyst to join our growing technical support team.

This is an excellent opportunity for an IT professional who enjoys troubleshooting complex technical issues, working with a wide range of Microsoft technologies, and delivering exceptional support in a fast-paced environment. You'll play a key role in maintaining, supporting, and improving IT systems while contributing to high service standards across the business.

Key Responsibilities

• Provide 2nd line technical support, taking ownership of incidents through to resolution.
• Troubleshoot and resolve escalated hardware, software, server, networking, and cloud-related issues.
• Administer and support Windows Server environments.
• Manage Active Directory and Azure Active Directory.
• Support Microsoft 365, Exchange Online, and Azure services.
• Monitor and maintain IT infrastructure to ensure optimal performance and reliability.
• Perform system maintenance including patch management, firmware updates, and security reviews.
• Support backup and disaster recovery solutions.
• Maintain accurate technical documentation and knowledge base articles.
• Assist with IT projects, upgrades, deployments, and migrations.
• Liaise with third-party vendors where required.
• Participate in an out-of-hours support rota.

Skills & Experience Required

• Minimum 3 years' experience in a 2nd Line Support, Service Desk, or IT Support role.
• Strong knowledge of:
• Microsoft Windows Server
• Microsoft 365 & Exchange Online
• Windows 10 & Windows 11
• TCP/IP, DNS, DHCP, VLANs and networking fundamentals
• Hyper-V and/or VMware virtualisation
• Excellent troubleshooting and analytical skills.
• Strong communication and customer service skills.
• Ability to prioritise and manage multiple tasks effectively.
• Full UK driving licence and access to a vehicle.
• Experience with Cisco networking technologies.
• Backup and Disaster Recovery solutions.
• PowerShell scripting experience.
• Relevant Microsoft or infrastructure certifications.

What We Offer

• Competitive salary of £30,000 - £42,000 depending on experience.
• Additional payment for participation in the on-call rota.
• Contributory pension scheme.
• 25 days annual leave plus bank holidays.
• Ongoing training and professional development.
• Exposure to a broad range of modern technologies.
• A supportive and collaborative working environment.
• Clear opportunities for career progression.

2nd Line IT Support Analyst | £30,000 - £42,000 per annum | Bexley (Full Time) | Permanent