2nd Line IT Support Engineer

Span Network Solutions Limited; Greater London; On-site; GBP 45,000 - 49,000; Full time

Job summary

Span Network Solutions Limited is seeking an experienced 2nd line IT Support Engineer for an on-site role in Central London. You will be the dedicated on‑site engineer embedded with a key client, delivering day-to-day IT support and owning incidents from initial contact through resolution.

The role requires 3–5+ years in IT support, strong AD/GP and M365 knowledge, and hands-on experience with virtualization and networking.

Qualifications

• 3–5+ years experience in an IT support/desktop support role.
• Strong knowledge of Windows Server and Windows 10/11.
• Experience with Active Directory and Group Policy.
• Proficient in Microsoft 365.
• Understanding of networking fundamentals.
• Familiar with Remote Desktop/Terminal Services.
• Knowledge of desktop hardware, printers, and mobile devices.
• Strong troubleshooting and communication skills.
• Experience with Autotask or similar helpdesk systems is desirable.
• Exposure to virtualization technologies like VMware/Hyper-V is beneficial.

Responsibilities

• Provide 1st and 2nd line desktop support to office users
• Troubleshoot hardware, software, networking and Microsoft 365 issues
• Manage Active Directory users, permissions and Group Policy
• Support meeting rooms and AV/conferencing systems
• Carry out routine maintenance, patching and backup monitoring
• Escalate complex technical issues to senior engineers where required
• Assist with IT projects and system improvements

Skills

IT support

Windows Server

Windows 10/11

Active Directory

Group Policy

Microsoft 365

Networking fundamentals

Remote Desktop

Hardware troubleshooting

Autotask

Virtualization

Tools

VMware

Hyper-V

Office 365

Autotask

Job description

Salary: £45,000 - 49,000 per year

Requirements

• 3–5+ years experience in an IT support / desktop support role
• Strong knowledge of Windows Server & Windows 10/11
• Experienced with Active Directory & Group Policy
• Proficient in Microsoft 365
• Understanding of networking fundamentals
• Familiar with Remote Desktop / Terminal Services
• Knowledge of desktop hardware, printers, and mobile devices
• Strong troubleshooting and communication skills
• Experience with Autotask or similar helpdesk systems is desirable
• Exposure to virtualization technologies like VMware / Hyper-V is beneficial

Responsibilities

• Provide 1st and 2nd line desktop support to office users
• Troubleshoot hardware, software, networking and Microsoft 365 issues
• Manage Active Directory users, permissions and Group Policy
• Support meeting rooms and AV/conferencing systems
• Carry out routine maintenance, patching and backup monitoring
• Escalate complex technical issues to senior engineers where required
• Assist with IT projects and system improvements

Technologies

• Active Directory
• Embedded
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Mobile
• VMware
• Windows
• Office 365

More

We are looking for an experienced 2nd Line IT Support Engineer to provide dedicated on‑site IT support for one of our key clients based in Central London. This role will suit a strong support engineer who enjoys a hands‑on, user‑facing environment and taking ownership of day-to-day IT support within a professional office. You will be the dedicated on‑site engineer embedded within the clients London office, acting as the primary point of contact for IT support while working closely with our wider infrastructure team. We offer a full‑time, permanent position with a salary ranging from £45,000.00 to £49,000.00 per year.