Second Line IT Support Technician

TN United Kingdom; Reigate; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading managed service provider in the Education Sector is seeking a Second Line IT Support Technician in Reigate. The role involves providing specialist IT support, setting up hardware and software, and maintaining network operations. With a focus on staff development, the company offers exceptional career opportunities and training.

Benefits

25 days holiday

Company pension scheme

Sage benefits

Career development opportunities

Microsoft/Apple training

Qualifications

• 2-3 years experience in an IT Helpdesk or Support environment.
• Driving license required as the site is hard to access via public transport.

Responsibilities

• Provide specialist IT support to ensure high-quality learning facilities.
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs.

Skills

Technical troubleshooting

Problem management

Active Directory

Microsoft 365 administration

Network understanding

Education

GCSE Grade 5 or above in Maths and English

A Level, BTEC, NVQ, or T-Level in a relevant subject

Industry qualification within the IT sector

Job description

Second Line IT Support Technician, Reigate

Client: Class Technology Solutions Ltd

Location: Reigate, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 1f6bdaf2c285

Job Views: 3

Posted: 21.05.2025

Expiry Date: 05.07.2025

Job Description:

Second Line Technician needed to cover one of our clients' schools in the Reigate area.

Salary: Up to £32,000

Benefits: 25 days holiday, company pension scheme, Sage benefits

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

We are a leading managed service provider in the Education Sector, seeking a Second Line IT Support Engineer based at one of our client sites.

If you are looking for a company where you can make a real impact and be part of something exciting, we encourage you to join our team.

Your responsibilities will include:

• Provide specialist IT support to ensure high-quality learning facilities.
• Set up and check hardware and software for normal operation.
• Build and configure networked PCs, including standalone setup or via image deployment.
• Perform maintenance on user accounts, site servers, and cloud platforms.
• Maintain a solid understanding of Active Directory, Azure AD, Microsoft 365 administration.
• Update and resolve Helpdesk tickets promptly.
• Run network monitoring reports or utilities following standard practices.
• Update asset lists for hardware and software on site.
• Follow disaster recovery and maintenance plans.
• Conduct system checks as guided.
• Potentially be assigned to project teams during school holidays.

Requirements:

• GCSE Grade 5 or above in Maths and English.
• A Level, BTEC, NVQ, or T-Level in a relevant subject.
• Industry qualification within the IT sector (Microsoft, Cisco, Aruba, Apple preferred).
• 2-3 years experience in an IT Helpdesk or Support environment.
• Solid understanding of wired and wireless networks and devices.
• Ability to work independently and in a team under pressure.
• Experience in the education sector is desirable but not essential.
• Technical troubleshooting and problem management skills.
• Driving license required as the site is hard to access via public transport.

We offer:

• An environment driven by passionate, people-focused company culture supporting staff development.
• Exceptional career development opportunities, including Microsoft/Apple training.
• Experience in high-level IT projects.
• Potential progression to senior management roles.

If interested and wanting to learn more, we look forward to hearing from you.