Holidays Assistant Manager

National Trust; Saltash; On-site; GBP 17,000 - 28,000; Part time

Benefits offered by this job

Substantial pension

Free entry to National Trust places

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a Holidays Assistant Manager to ensure guests have high-standard holidays across Trust sites. You will handle inquiries, follow procedures, and collaborate with local teams and Contact Centre to maintain consistency and service levels.

You may work at a desk or visit holiday cottages and sites, including remote locations. Weekend work is possible; you will oversee compliance and supervise caretakers with training and induction responsibilities.

Qualifications

• Experience in running or supporting a holiday/business operation.
• Strong interpersonal skills with guests and colleagues.
• Ability to supervise and develop a team.
• Comfort with basic office software (MS Office).
• Familiar with health and safety procedures and risk assessments.

Responsibilities

• Provide excellent service to guests staying at National Trust sites.
• Answer questions, follow procedures, and coordinate with local teams and Contact Centre.
• Occasionally work at a desk and visit holiday cottages or sites; some remote locations.
• Lead and coach caretakers; coordinate rotas, changeovers and stock control.
• Assist with recruitment, induction, and training of new staff.
• Respond to incidents and manage tasks to keep standards high and guests happy.

Skills

Operational experience

Communication with guests

Team supervision

Microsoft Office

Health and safety compliance

Risk assessments

Tools

Microsoft Office

Job description

Summary

Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust.

Salary: £16,567.20 pro rata (FTE £27,612 per annum)

Contract: Permanent

Hours/ working pattern: Part-time, 22.5 hours per week. The working pattern will be 3 days, flexible across Monday to Saturday.

Interview date: Monday 9th November 2026

What It's Like To Work Here

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

What You'll Be Doing

Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re being consistent and keeping standards high everywhere.

Sometimes you’ll be working a desk, and sometimes out and about visiting holiday cottages and other sites, some of which may be remote. There will be occasional weekend work. You’ll keep the wider team on track with compliance requirements.

You’ll be the first point of contact for the caretakers. You’ll supervise and lead them through training, coaching and development. You’ll be co‑ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You'll help to recruit new staff, providing clear induction and training.

You’ll help to respond to incidents, and do all that’s needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.

Who We're Looking For

• someone with practical operational experience in a holiday business


• good at talking to, and getting on with, all kinds of people


• used to achieving high standards of housekeeping, presentation and maintenance


• able to supervise and support others in your team


• confident with Microsoft Office


• familiar with health and safety procedures and compliance, and writing risk assessments

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary


• Free entry to National Trust places for you, a guest and your children (under 18)


• Rental deposit loan scheme


• Season ticket loan


• EV car lease scheme (for roles that meet the salary criteria)


• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts


• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.


• Flexible working whenever possible


• Employee assistance programme


• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust place Cotehele, Cotehele, Saltash, PL12 6TA

Documents Holidays Assistant Manager - B.pdf

Requirements Compliance.Eligibility to Work in the UK

Closing Date

1st November 2026

Interview date: 9th November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.