Holidays Assistant Manager

National Trust for Places of Historic Interest or Natural Beauty; Saltash; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust for Places of Historic Interest or Natural Beauty seeks a Holidays Assistant Manager to ensure guests have their best possible break at a Trust place. You’ll answer questions, follow procedures, and work with local teams to keep standards high across sites.

You’ll supervise caretakers, manage rotas and stock, support recruitment and training, and help keep service levels safe and consistent, including occasional weekend work.

Qualifications

• Experience in holiday business operations.
• Ability to communicate with diverse customers and staff.
• Experience supervising teams and coordinating rotas.

Responsibilities

• Answer guest questions and uphold service standards.
• Supervise caretakers and provide training and coaching.
• Coordinate bookings, changes, and housekeeping tasks.
• Manage stock, procurement, and store controls.
• Assist recruitment and induction of new staff.

Skills

Operations

Customer service

Team supervision

Microsoft Office

Health & safety

Tools

Microsoft Office

Job description

Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager who can help to make sure that everyone has their best possible holiday with the National Trust.

Contract: Permanent

Hours/ working pattern: Part-time, 22.5 hours per week. The working pattern will be 3 days, flexible across Monday to Saturday.

Interview date: Monday 9th November 2026

Your focus will be on giving great service to everyone who chooses to stay in a Trust place. You want them all to have a very happy holiday. You’ll be answering their questions, following our usual procedures, and working with the local Trust teams as well as Contact Centre staff to make sure we’re being consistent and keeping standards high everywhere.

Sometimes you’ll be working a desk, and sometimes out and about visiting holiday cottages and other sites, some of which may be remote. There will be occasional weekend work. You’ll keep the wider team on track with compliance requirements.

You’ll be the first point of contact for the caretakers. You’ll supervise and lead them through training, coaching and development. You’ll be co-ordinating rotas with bookings, organising changeovers and service cleans, and efficiently managing stock control, buying and stores. You'll help to recruit new staff, providing clear induction and training.

You’ll help to respond to incidents, and do all that’s needed to keep everyone safe. You'll also tackle unplanned tasks as they arise, to help keep standards high and people happy.

Who we're looking for

We'd love to hear from you if you’re:

• someone with practical operational experience in a holiday business
• good at talking to, and getting on with, all kinds of people
• used to achieving high standards of housekeeping, presentation and maintenance
• able to supervise and support others in your team
• confident with Microsoft Office
• familiar with health and safety procedures and compliance, and writing risk assessments

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Cotehele, Cotehele, Saltash, PL12 6TA

Documents

Holidays Assistant Manager - B.pdf

Requirements

• Compliance.
• Eligibility to Work in the UK

Additional information

Closing Date: 1st November 2026

Interview date: 9th November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.