Seasonal Store Team Member - Customer Service

Oliver Bonas Limited; Leeds; On-site; GBP 1,240,000 - 1,653,000; Part time

Benefits offered by this job

Generous employee discount (30% off)

24h employee assistance programme

Refer a Friend £100 incentive

EDI and diversity networks

Mental Health First Aider

360L eLearning platform

Free refreshments and treats

Job summary

Oliver Bonas Limited is hiring for Seasonal Team Members to help deliver a fantastic in-store experience during the busy Christmas period in Leeds. You will be approachable, friendly, and ready to assist customers while supporting store operations.

The role runs on an 8-hour minimum contract with potential overtime during peak periods. You must be available weekends and through the festive season, with contracts ending around 3 January 2027. Training and staff perks accompany the role.

Qualifications

• Excellent customer service and people skills.
• Calm, solutions-focused mindset for customers.
• Organised and able to multi-task in a busy retail environment.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Develop an excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, e.g. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Skills

People skills

Customer service

Calm problem solving

Interpersonal communication

Organisational ability

Multi-tasking

Positive attitude

Resourcefulness

Job description

Oliver Bonas Limited is hiring for Seasonal Team Members to help deliver a fantastic in-store experience during the busy Christmas period in Leeds. You will be approachable, friendly, and ready to assist customers while supporting store operations.

The role runs on an 8-hour minimum contract with potential overtime during peak periods. You must be available weekends and through the festive season, with contracts ending around 3 January 2027. Training and staff perks accompany the role.