Seasonal Store Team Member – Customer Experience

Oliver Bonas Limited; United Kingdom; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Employee discount

Assistance programme

Refer a Friend

EDI network

Mental Health support

360L eLearning

Free refreshments

Job summary

Oliver Bonas Limited is recruiting a Seasonal Team Member to join Team OB this Christmas. You will be approachable, resourceful and enjoy helping customers, contributing to a fantastic store experience during the busy festive period.

The role requires flexible availability across weekends and the lead up to Christmas and into the new year; contracts run until 3 January 2027, with 8 hour minimum contracts and potential overtime.

Qualifications

• Great people skills, kind, helpful and considerate towards customers and team members alike.
• Excellent customer service.
• Calm, solutions focused with strong listening skills to resolve issues for customers.
• Genuine interest in people to make customers feel valued and keep them coming back.
• Natural, confident communication style.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and readiness to take on anything.
• Resourcefulness and eagerness to learn more.

Responsibilities

• Provide a great experience to every customer delivering on our service expectations.
• Develop an excellent product knowledge.
• Have strong, consistent communication with the team.
• Participate in all training opportunities and contribute to team sessions.
• Embrace ownership of tasks and set a good example for the team.
• Adhere to operational practices and procedures including stock deliveries and health and safety.
• Maintain excellent housekeeping standards in-store and back-of-house.
• Support other stores where needed.
• Be aware of store sales targets and performance.
• Know store best-sellers to drive sales growth.

Skills

Customer service

Communication

Teamwork

Organisation

Multi-tasking

People skills

Problem solving

Job description

Oliver Bonas Limited is recruiting a Seasonal Team Member to join Team OB this Christmas. You will be approachable, resourceful and enjoy helping customers, contributing to a fantastic store experience during the busy festive period.

The role requires flexible availability across weekends and the lead up to Christmas and into the new year; contracts run until 3 January 2027, with 8 hour minimum contracts and potential overtime.