Seasonal Store Advisor, Flatiron

ON; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

ON in London is seeking a Store Advisor to drive a premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX philosophy to deliver wow moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit

Qualifications

• 1+ years in retail or customer service
• Understanding of service excellence and engaging fans
• Strong organizational skills and attention to detail
• Excellent communication and feedback to improve store processes
• Ability to work weekends, evenings and holidays

Responsibilities

• Deliver premium, personalized customer experiences
• Support store leader to maintain brand standards
• Engage fans and address needs with effective solutions
• Contribute to smooth store operations and customer flow

Skills

Customer service

Communication

Organization

Weekend availability

Fan engagement

Job description

In short

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your story

• You have 1+ years of relevant experience in retail or in a customer service-related field
• You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• Ability to work weekends, evenings and holidays as needed