Seasonal Sales Associate

Fortnum & Mason plc; Bicester; On-site; GBP 12,000 - 17,000; Full time

Job summary

Fortnum & Mason plc at Bicester Village is hiring Seasonal Sales Associates for the Christmas peak period. This full-time fixed-term role offers an exciting opportunity to deliver luxury service in a vibrant retail environment.

You will provide outstanding customer service, build product knowledge across luxury foods and gifts, maintain visual standards, handle transactions, and support the team during peak trading.

Qualifications

• Experience in retail or customer-facing roles is desirable.
• Excellent communication skills.
• Interest in luxury retail and customer service.
• Willingness to work in a fast-paced peak period.

Responsibilities

• Deliver outstanding customer service and personalised recommendations.
• Maintain exceptional visual merchandising and store presentation standards.
• Handling transactions accurately and efficiently.
• Replenishing stock and supporting the wider team to ensure smooth day-to-day operations.
• Contributing to the warm and welcoming atmosphere that makes Fortnum & Mason unique.

Skills

Customer service

Communication

Teamwork

Luxury retail

Job description

Bicester Village | Full Time | Fixed-Term Seasonal Contract

At Fortnum & Mason, we’re preparing for our busiest and most exciting time of the year, and we’re looking for enthusiastic Seasonal Sales Associates to join our team at Bicester Village.

If you have a passion for delivering exceptional customer service, thrive in a fast-paced environment, and enjoy being part of a vibrant team, we'd love to hear from you.

What You'll Be Doing

As a Seasonal Sales Associate, you'll play a key role in creating memorable experiences for our customers during the festive season. Your responsibilities will include:

• Delivering outstanding customer service and personalised recommendations.
• Building product knowledge across our luxury food, gifting, and seasonal ranges.
• Maintaining exceptional visual merchandising and store presentation standards.
• Handling transactions accurately and efficiently.
• Replenishing stock and supporting the wider team to ensure smooth day-to-day operations.
• Contributing to the warm and welcoming atmosphere that makes Fortnum & Mason unique.

What We're Looking For

• Previous retail or customer-facing experience is desirable.
• A positive, proactive, and team-oriented attitude.
• Excellent communication skills.
• A genuine passion for luxury retail and customer service.
• Flexibility to work in a fast-paced environment during the peak trading period.

Important Information

Please note that:

• This is a full-time role, working 5 days out of 7, including weekends, evenings, and peak trading periods.
• The role is physically demanding and involves long periods of standing, walking, stock replenishment, lifting, and carrying products throughout the day.
• Due to the nature of our busiest trading period, annual leave cannot be taken during November and December.
• This is a fixed-term seasonal position running throughout the Christmas peak period.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.