Sales Executive

Fortnum & Mason; City of Westminster; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

Fortnum & Mason is seeking a dynamic Concierge Gifting Executive for the festive season. You will deliver personalised gift advice, handle orders smoothly, and manage accounts for business and VIP clients.

The role blends remote work with time at the Piccadilly head office, with a 5-shift pattern across the week. The successful candidate will have strong sales and customer service experience, excellent communication skills, and the ability to work independently in a hybrid setup during peak

Qualifications

• Sales and customer service experience.
• Excellent MS Office and technology skills.
• Excellent communication, resilience and a can-do attitude.
• Strong time-keeping and prioritisation.

Responsibilities

• Deliver personalised gift advice and seamless order handling for VIP clients.
• Manage your own client base during the festive period from Sep–Dec.
• Proactively contact new and existing clients; resolve complex queries and delivery issues.
• Process orders and provide aftercare to ensure client satisfaction.

Skills

Sales experience

Customer service

Communication skills

Time management

Tech-savvy

Zendesk

Microsoft D365

Microsoft Office

Discretion and integrity

Tools

Zendesk

Microsoft D365

Microsoft Office

Job description

Having brought the spirit of Christmas to even the most remote corners of the world, our Concierge team at Fortnum & Mason is proud to offer a truly personal touch in an increasingly impersonal world.

We are looking for dynamic, confident, and personable Concierge Gifting Executives to join our expert, sales-focused Gifting team. In this role, you’ll deliver exceptional service through personalised gift advice, smooth order handling, and outstanding account management—helping to create a truly memorable festive season for our business and VIP clients.

This seasonal role runs from September to December, with a combination of remote work and time at our Piccadilly head office. It’s a full-time position with 5 shifts spreads across the week. To be successful, you’ll need a quiet, professional home workspace with reliable high-speed internet, a passion for sales, and a strong drive to meet targets.

Responsible for managing your own clients throughout the fast-paced Christmas period, you will need to utilise your multitasking skills as you will be involved in the entire order process. From making proactive calls to existing and new clients, handling complex client queries, processing orders on our system, looking after and rectifying any delivery issues and all aftercare.

We expect the successful candidate to have the following skills and experience:

• Sales and Customer Service experience
• Excellent Microsoft office and technology skills.
• Excellent communication skills, a resilient and can-do attitude.
• Excellent time keeping and prioritisation.
• Knowledge of tools and systems used would be preferential. Specifically, Zendesk and Microsoft D365
• Build credibility with a wide range of audiences and work with integrity/confidentiality.
• This is a hybrid role so the ability to work independently is essential.
• The department is open Monday-Sunday 9am-6:30pm. Rotas and shifts to be discussed. During the busy period there may be additional hours available to ensure workload is completed.

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards