Sales Associate

Fortnum & Mason plc; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Fortnum & Mason is seeking a Sales Associate (Tills) on a 12-month fixed-term contract for our Ground Floor team. You will deliver warm, professional service, process transactions accurately, and support daily operations in a fast-paced, high-end retail environment.

Ideal candidates have retail or customer service experience, strong communication skills, and can handle multiple payment methods with precision. This role is full-time, 37.5 hours per week, including weekends.

Qualifications

• Experience in retail or customer service.
• Strong interpersonal and communication skills.
• Confident handling transactions with accuracy.

Responsibilities

• Deliver outstanding customer service at the tills.
• Process transactions accurately and efficiently.
• Handle cash, card, gift card and international payments.
• Promote additional sales opportunities and services.
• Assist with busy periods and queue management.
• Maintain presentation in till area and collaborate with Ground Floor teams.
• Follow cash handling, loss prevention, and safety policies.

Skills

Retail experience

Customer service

Cash handling

Till operation

Teamwork

Attention to detail

Tools

Till system (POS)

Job description

Ground Floor, Piccadilly 12-Month Fixed-Term Contract Full Time

Fortnum & Mason has been delighting customers with extraordinary products and exceptional service for over 300 years. Our Ground Floor is the heart of our store, welcoming customers from around the world and creating memorable experiences from the moment they walk through our doors.

We are looking for a highly customer-focused Sales Associate (Tills) to join our Ground Floor team on a 12-month fixed-term contract. This role is ideal for someone who enjoys engaging with people, thrives in a fast-paced environment, and takes pride in delivering an exceptional customer experience.

What You'll Do:

As a Sales Associate working within our Tills team, you will be the final touchpoint in our customers' shopping journey. You will ensure every transaction is completed efficiently, accurately, and with the warmth and professionalism that Fortnum & Mason is renowned for.

Working closely with colleagues across the Ground Floor, you will support daily operations while maintaining the highest standards of service and presentation.

• Deliver outstanding customer service, creating a welcoming and memorable experience for every customer.
• Process transactions accurately and efficiently through the till system.
• Handle cash, card, gift card, and international payments in line with company procedures.
• Promote and support additional sales opportunities, including seasonal products and customer services.
• Resolve customer queries professionally and escalated concerns where appropriate.
• Support queue management during busy trading periods.
• Maintain excellent standards of presentation within the till and surrounding areas.
• Collaborate with colleagues across Ground Floor departments to ensure smooth day-to-day operations.
• Follow all company policies relating to cash handling, loss prevention, and health and safety.
• Contribute positively to the team culture and support colleagues as required

What We Are Looking For:

We are looking for an individual who:

• Has previous retail or customer service experience.
• Demonstrates exceptional interpersonal and communication skills.
• Enjoys working in a customer-facing environment.
• Is confident handling transactions and working with accuracy and attention to detail.
• Can remain calm and professional during busy periods.
• Is proactive, reliable, and able to work effectively as part of a team.
• Has a genuine passion for delivering premium customer experiences.

This is a physically demanding position, involving long periods of standing in a fast-paced retail environment.

Hours: Full Time, 37.5 hours per week, working 5 out of 7 days including weekends

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards..