Seasonal Retail Security Officer — Customer First

B&M Retail; Tees Valley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Store discounts

Colleague portal discounts

Hospitality benefits

Job summary

B&M Retail is hiring a confident Retail Security Officer for a full-time, temporary Christmas season at our Portrack Lane store. You will safeguard people, products, and the store while delivering a welcoming customer experience.

The role requires adaptability across daytime, evening and weekend shifts and close work with the Store Management Team. We value integrity, teamwork and a strong work ethic, with benefits including store discounts and access to our colleague portal discounts.

Qualifications

• Must be alert and calm under pressure.
• Customer-first mindset with a strong sense of responsibility.
• Willing to work across daytime, evening and weekend shifts.

Responsibilities

• Actively monitor the store to identify, prevent and report incidents.
• Operate and review CCTV systems in line with company policies.
• Support enforcement of Health & Safety procedures.
• Conduct investigations into stock loss, theft and fraud.
• Engage with customers and colleagues to resolve situations calmly.

Skills

Alert

Calm under pressure

Customer-first mindset

Strong communication

Team player

Discretion and integrity

Following procedures

Job description

B&M Retail is hiring a confident Retail Security Officer for a full-time, temporary Christmas season at our Portrack Lane store. You will safeguard people, products, and the store while delivering a welcoming customer experience.

The role requires adaptability across daytime, evening and weekend shifts and close work with the Store Management Team. We value integrity, teamwork and a strong work ethic, with benefits including store discounts and access to our colleague portal discounts.