Seasonal Retail Assistant - WHSmith

Moto; Chippenham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Up to 1 week’s discretionary bonus pay

Up to 55% colleague discount

Enhanced benefits including sick pay

Development opportunities including资格

Weekly Pay

Job summary

Moto at Leigh Delamere Services near Chippenham, Wiltshire, is seeking a Seasonal Retail Assistant to support WHSmith travel essentials and deliver friendly customer service. The role offers weekly pay and a discretionary Christmas bonus.

You will greet customers, process orders, restock displays, keep the store clean and welcoming, and help supervise gaming areas while contributing to a collaborative team culture.

Responsibilities

• Greet customers with a warm and friendly welcome
• Process orders and requests in a timely and efficient manner
• Deliver brand standards to a level customers expect
• Resolve enquiries with a customer-centric mindset
• Receive deliveries and replenish displays to maximise product availability
• Keep workspace and store clean, tidy and welcoming
• Supervise adult gaming areas
• Collaborate with colleagues to foster teamwork and a positive culture
• Leave customers with a memorable experience
• Help prepare the store for the next day’s trade

Job description

Seasonal Retail Assistant - £12.90 per hourAddress: Leigh Delamere Services, M4, Chippenham, Wiltshire, SN14 6LBAre you ready to be our next WHSmith Retail Assistant?Here at moto we’re looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith’s handy range travel essentials and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week’s discretionary bonus pay per year paid just in time for Christmas
• Up to 55% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you’ll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we’re looking for in you:

We’re looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don’t just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we’re also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.

Working for moto is truly amazing, but don’t just take our word for it, we’ve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!We offer flexible working arrangements, including options to adjust your hours, work compressed schedules or follow a fixed shift pattern to support your work–life balance.

Disclaimers:

• *Hourly rates of pay may differ for under 18’s
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week’s salary based on average hours worked over a defined period.INDLP