Retail Assistant

Moto Hospitality; Chippenham; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Weekly pay

Staff discount

Enhanced benefits

Job summary

Moto Hospitality is seeking a friendly Retail Assistant to welcome customers, process orders and maintain high brand standards. You will replenish stock, handle deliveries, and ensure the store stays welcoming and well-presented.

The role requires a customer-centric mindset and teamwork with colleagues to deliver an outstanding experience.

Qualifications

• Friendly, enthusiastic individuals with a can-do attitude.
• Ability to work in a fast-paced retail environment.
• Willingness to learn, develop and follow brand standards.

Responsibilities

• Greet customers with a warm welcome.
• Process orders and requests efficiently.
• Replenish displays and receive deliveries to maximise product availability.
• Keep the store clean, tidy and welcoming.
• Support supervision of adult gaming areas.
• Work with colleagues to deliver a cooperative team culture.
• Create memorable shopping experiences for customers.

Skills

Customer greeting

Order processing

Brand standards

Customer service

Stock replenishment

Teamwork

Adaptability

Education

No formal education required

Job description

Are you ready to be our next WHSmith Retail Assistant?

Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith's handy range travel essentials and exceptional customer service as we transform the UK's rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
• Up to 55% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you'll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

We're looking for someone who can effortlessly switch gears-thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don't just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025! We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.

Disclaimers:

• Hourly rates of pay may differ for under 18's
• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.

INDLP