Retail Assistants

Moto Hospitality; Northallerton; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discretionary bonus

Staff discount 55%

Enhanced benefits and life assurance

Weekly pay

Job summary

Moto Hospitality is hiring a WHSmith Retail Assistant at Scotch Corner Services near Richmond. You’ll greet customers, process orders, and maintain displays while upholding brand standards. The role includes handling deliveries, ensuring a clean, welcoming store, and supporting a friendly team culture.

The position offers weekly pay, staff discounts up to 55%, and opportunities for funded qualifications. We value readiness to deliver excellent customer service in a fast-paced rest-stop

Qualifications

• Flexible, friendly and customer-focused attitude.
• Able to work in fast-paced environments.
• Committed to high standards of service.

Responsibilities

• Greeting customers in a warm, friendly way.
• Processing orders and requests promptly and efficiently.
• Delivering brand standards and resolving enquiries with a customer-centric mindset.
• Receiving deliveries and replenishing displays to ensure product availability.
• Keeping workspace clean, tidy and welcoming.
• Maintaining supervision of adult gaming areas.
• Collaborating with colleagues to ensure teamwork and a positive store culture.
• Leaving customers with a memorable experience they'd want to repeat.
• Preparing the store for the next trading day.

Job description

Retail Assistant - £12.90 per hourAddress: Scotch Corner Services, Junction of A1 and A66, Middleton Tyas Lane, Richmond, DL10 6PQAre you ready to be our next WHSmith Retail Assistant? Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering WHSmith's handy range travel essentials and exceptional customer service as we transform the UK's rest stop experience.

What we offer our Retail Assistants:

• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
• Up to 55% colleague discount across our franchise partner brands
• Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you'll be doing as a Retail Assistant:

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Maintaining supervision of our adult gaming areas
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we're looking for in you:

We're looking for someone who can effortlessly switch gears-thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value:

We don't just hire a person
we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, we're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025!We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work-life balance.Disclaimers:

• Hourly rates of pay may differ for under 18'sPlease note this role internally is known as Customer Service AssistantAnnual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.INDLP