F&B / Guest Service Team Member

Rbh Hospitality Management; Plymouth; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Discounted hotel room rates for you &%

Extra day off for your birthday

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (£250 per refer)

Flexible working arrangements

Wagestream – access earned wages

Life Insurance

Employee Assistance Programme

Free meals on duty

Job summary

RBH Hospitality Management’s Duke of Cornwall Hotel in Plymouth is hiring part-time Guest Service Assistants. You’ll support the restaurant, bar, weddings and events, and may cover reception shifts. Evening and weekend availability is essential.

You will greet guests, take orders, serve food and drinks, handle payments, and maintain cleanliness. Full training provided; prior hospitality or reception experience helpful but not required.

Qualifications

• Clear and confident communication skills.
• Willingness to work evenings and weekends.
• A keen eye for detail when taking orders and handling payments.
• Willingness to cover reception shifts when required.

Responsibilities

• Welcoming guests warmly and providing attentive service.
• Taking and processing food and drink orders, including dietary requirements.
• Serving food and drinks to a high standard of presentation.
• Supporting restaurant, bar, weddings, events and function service.
• Setting up and clearing tables and function rooms.
• Preparing and serving alcoholic and non-alcoholic drinks.
• Processing guest payments accurately.
• Restocking drinks and supplies for service.
• Working with kitchen and hotel team to ensure a smooth guest experience.
• Completing reception training and covering shifts when required.
• Welcoming and checking guests in and out of the hotel.
• Handling reservations and general enquiries by phone or email.
• Maintaining high standards of cleanliness, hygiene, security and health and safety.

Skills

Customer service

Communication

Team player

Computer literacy

Job description

part-time and casual positions. All roles require regular evening and weekend availability. This role will have a strong food and beverage focus, with most of your shifts spent supporting the hotel's restaurant, bar, weddings and events. However, as part of our flexible hotel team, you will also be trained to work on reception and may be asked to cover reception shifts when required. You will play an important part in creating memorable guest experiences across the hotel, from serving food and drinks to welcoming guests at reception. This role requires regular evening and weekend work, so applicants must be available during these times. Shift patterns will vary depending on the needs of the hotel and its events calendar. The Duke of Cornwall Hotel is one of Plymouth's most recognisable and historic hotels. With its impressive Victorian architecture, elegant function rooms and central location, the hotel has welcomed guests for generations. This is an exciting time to join the team and play a part in shaping the hotel's future. You will work alongside passionate colleagues who are committed to delivering warm, friendly service and creating memorable experiences for every guest. The Duke of Cornwall Hotel is managed by RBH Hospitality Management. Our people are our greatest asset, and our approach to diversity, health and wellbeing, sustainability and individuality is one of the reasons RBH is recognised as one of the Top 30 Best Places to Work in Hospitality. Ongoing training and development will be provided, including training across both food and beverage and reception duties.

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT What you'll be doing:

• Welcoming guests warmly and providing friendly, attentive service throughout their visit
• Taking and processing food and drink orders accurately, including dietary requirements and special requests
• Serving food and drinks while maintaining high standards of presentation and service
• Supporting restaurant, bar, wedding, event and function service across the hotel
• Setting up, cleaning and resetting tables, function rooms and service areas
• Preparing and serving a range of alcoholic and non-alcoholic drinks
• Processing guest payments accurately
• Restocking drinks, equipment and supplies ready for service
• Working closely with the kitchen and wider hotel team to provide a smooth guest experience
• Completing reception training and covering reception shifts when required
• Welcoming and checking guests in and out of the hotel
• Responding to guest enquiries and providing information about the hotel and local area
• Answering telephone calls and assisting with reservations and general enquiries
• Maintaining excellent standards of cleanliness, food hygiene, security and health and safety
• Supporting colleagues across the hotel during busy periods
• A friendly and professional approach, with a genuine passion for creating positive guest experiences
• Availability to work evenings and weekends is essential
• Flexibility to work across food and beverage and reception when required
• Flexibility to work shifts based on the hotel's business and events calendar, including bank holidays
• Previous restaurant, bar, wedding, events or reception experience would be an advantage, but full training will be provided
• Clear and confident communication skills
• A keen eye for detail when taking orders, handling payments and completing reception tasks
• A team-focused attitude and willingness to support colleagues across different areas of the hotel
• The energy and confidence to work effectively in a busy hospitality environment
• A reliable and punctual approach to work
• Confidence using computers or a willingness to learn the hotel's reception systems
• Applicants serving alcohol must meet the relevant minimum-age requirements
• We require regular evening and weekend availability.

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
• £11.14 per hour for employees aged 18 to 20 and £12.71 per hour for employees aged 21 and over

And much much more!