Seasonal Hospitality Assistant

Theatre Royal Plymouth New; Plymouth; On-site; GBP 12,000 - 18,000; Part time

Job summary

Theatre Royal Plymouth is seeking Seasonal Hospitality Assistants to join the Catering, Events & Retail team during a busy festive period. You will serve refreshments, barista drinks, food and merchandise across retail outlets, helping create memorable theatre experiences.

Fixed-term contracts run from mid‑November 2026 and continue until 3 January 2027. You should be available for at least three shifts per week, including weekends, with afternoons and evenings, during Christmas and peak periods.

Qualifications

• Experience in fast-paced retail or hospitality.
• Excellent customer service and communication skills.
• Ability to work weekends and during festive periods.

Responsibilities

• Welcome customers warmly in retail outlets.
• Prepare and operate sales points for refreshments and merchandise.
• Deliver high standards of customer service.
• Keep retail areas clean, stocked and safe.
• Close end-of-shift procedures and checks.
• Undertake roaming sales within theatre foyers.
• Provide clear information and guidance to customers.

Skills

Customer service

Sales

Job description

With a busy and exciting programme of festive performances ahead, Theatre Royal Plymouth (TRP) is looking for enthusiastic and customer-focused Seasonal Hospitality Assistants to join our Catering, Events & Retail team during one of our most vibrant periods of the year.

As a Seasonal Hospitality Assistant, you will play a key role in creating a welcoming and enjoyable experience for our audiences. Working across our retail outlets, you will provide outstanding customer service while serving refreshments, barista-style drinks, food, merchandise and confectionery.

We are offering fixed-term seasonal contracts commencing from the week beginning 16 November 2026.

Successful candidates must:

• Be available to work a minimum of three shifts per week
• Be able to work at least one weekend day each week
• Be flexible to work afternoons and evenings
• Be available throughout the Christmas period, including Christmas Eve and Boxing Day

Shifts will typically be between 3.5 and 5 hours in length, with opportunities for near full-time hours during peak periods.

Employment will continue until 3 January 2027.

The Role

As a Seasonal Hospitality Assistant, you will help deliver an exceptional experience for every visitor to Theatre Royal Plymouth. You will be part of a team that provides excellent service in a fast-paced and customer-focused environment.

Key Responsibilities

• Welcome customers warmly and engage positively with patrons visiting our retail outlets.
• Prepare and operate sales points selling refreshments, confectionery, ice cream, food, programmes and merchandise.
• Deliver consistently high standards of customer service.
• Maintain clean, safe and well-stocked retail areas throughout service periods.
• Carry out end-of-shift closing procedures and complete all required checks.
• Undertake roaming sales within theatre foyers before performances and during intervals.
• Provide clear information and guidance to customers, including helping guests locate seating areas and access support services.
• Respond promptly and positively to customer enquiries and requests.
• Understand and implement emergency evacuation procedures when required.
• Actively demonstrate and promote TRP's values in all aspects of your work.
• Supporting Outstanding Customer Service

To help create memorable experiences for our audiences, you will:

• Attend pre-show briefings to gain performance information and key customer updates.
• Support the efficient opening and closing of retail outlets.
• Maintain high standards of cleanliness, presentation and hygiene across all retail areas.
• Report any safety, security or maintenance concerns to the House Management team.
• Develop and maintain knowledge of health and safety, food hygiene, safeguarding, security and licensing requirements.

The Person

At Theatre Royal Plymouth, our values shape everything we do. We are looking for individuals who will bring these values to life through their behaviour, approach to work, and interactions with customers, colleagues and the wider community.

To succeed in this role, you will demonstrate the following strengths and behaviours:

Quality

Taking pride in delivering excellent standards.

We are committed to providing exceptional experiences for our audiences. We take ownership of our work, support one another to succeed, and continuously strive for high standards in everything we do.

You will:

• Take responsibility for your work and consistently meet expected standards.
• Approach tasks with enthusiasm, energy and a positive attitude.
• Follow relevant policies, procedures, legislation and operational guidelines.
• Look for opportunities to exceed customer and colleague expectations.
• Demonstrate reliability and attention to detail in a fast-paced environment.

Collaboration

Working together to achieve great results.

We value positive relationships, open communication and teamwork. By supporting one another and sharing knowledge, we create the best possible experience for our customers and colleagues.

You will:

• Be friendly, approachable and welcoming to everyone you meet.
• Work positively as part of a team and contribute to shared goals.
• Listen to others, actively seek feedback and use it to improve.
• Build effective working relationships with colleagues across the organisation.
• Support team members to deliver exceptional service and standards.

Creativity

Being adaptable, resourceful and open-minded.

We encourage our people to think creatively, use their judgement and find practical solutions. We value flexibility and the ability to respond positively to changing situations.

You will:

• Adapt your approach to meet the needs of different customers and situations.
• Demonstrate a willingness to learn and develop your knowledge.
• Ask questions and seek information to improve your understanding.
• Consider different options when solving problems and making decisions.
• Use initiative to enhance the customer experience wherever possible.

Diversity

Creating an inclusive and welcoming environment for everyone.

We celebrate the diversity of our workforce, audiences and community. We believe that treating everyone with dignity, respect and understanding helps us create stronger experiences and stronger teams.

You will:

• Welcome and engage confidently with people from all backgrounds.
• Treat everyone with respect, fairness and consideration.
• Value different perspectives and seek to understand the experiences of others.
• Adapt your communication style to meet individual needs.
• Contribute to an inclusive culture that reflects TRP's commitment to equality, diversity and belonging.

Thank you for your interest in joining Theatre Royal Plymouth. If you have any specific questions about the role that aren't answered in the job description, please email with the subject line "Seasonal Hospitality Assistant". Please send any questions our way and we'll get back to you as soon as we can.

We may close this vacancy sooner than planned if we receive a high level of interest, so we encourage you to apply early to avoid missing this exciting opportunity.