Seasonal Homeware Host: Create Joyful Customer Moments

Dunelm; Lincoln; On-site; GBP 11,000 - 18,000; Part time

Job summary

Dunelm is seeking a Sales Assistant - Host for a seasonal role in the United Kingdom. You will engage customers on the shop floor, recommend products, and help with Click & Collect and Home Delivery while keeping the store welcoming and well-presented.

As a host, you’ll be the first smile customers see and support them with homeware advice, ensuring every visit feels special and personal. The role includes 16 hours per week at age-appropriate pay scales, lasting until February 13, 2027.

Qualifications

• You are customer obsessed - you put customers first in every interaction.
• You are confident in offering assistance across homeware items.
• You are friendly and pro-active, approaching customers to deliver exceptional customer service.
• You'll enjoy contributing to a welcoming environment that feels like home, for our colleagues and our customers.
• You'll bring your sociable nature and enthusiasm to a fast-paced retail environment, where your energy and passion help create lasting impressions.
• You'll support your colleagues across the store and work together to create a smooth, enjoyable experience for everyone, ensuring everything runs efficiently and with the customer in mind at every step.

Responsibilities

• Be customer obsessed – always considering the impact of your actions on the customer experience and delivering joyful experiences.
• Deliver exceptional customer service to support CSAT scores, ensuring every customer receives a welcoming, helpful, and memorable experience
• Be the first point of call for our customers, focused on providing exceptional customer service and offering assistance across all departments on the shop floor
• Help customer find the right products for them, offer advice where required and ensure they leave with everything they came in looking for
• Process orders for Click & Collect and Home Delivery, offering thousands more products to our customers than what’s in store
• Ensure the store is well presented and tidy throughout the day so we look at our best

Skills

Customer service

Upselling

Team player

Friendly demeanor

Tools

POS system

Job description

Dunelm is seeking a Sales Assistant - Host for a seasonal role in the United Kingdom. You will engage customers on the shop floor, recommend products, and help with Click & Collect and Home Delivery while keeping the store welcoming and well-presented.

As a host, you’ll be the first smile customers see and support them with homeware advice, ensuring every visit feels special and personal. The role includes 16 hours per week at age-appropriate pay scales, lasting until February 13, 2027.