Seasonal Retail Host: Delight Customers & Upsell

Dunelm; Grimsby; Hybrid; GBP 6.700 - 11.000; Teilzeit

Zusammenfassung

Dunelm in Grimsby is seeking a part-time Sales Assistant - Host for 16 hours per week. You’ll be on the shop floor greeting customers, understanding their needs, and helping them find and purchase homeware that fits their vision.

You’ll use our systems to manage stock, organise deliveries, and upsell where appropriate. You’ll contribute to a welcoming, home-from-home atmosphere, delivering friendly, proactive service and supporting colleagues across the store to ensure every customer leaves with

Qualifikationen

• Customer obsessed – you put customers first in every interaction.
• Confident in offering assistance across a wide range of homeware items.
• Friendly and proactive, delivering exceptional customer service.
• Contributing to a welcoming environment for colleagues and customers.
• Sociable, enthusiastic in a fast-paced retail environment, energising the team.
• Support colleagues across the store to ensure a smooth, customer-focused experience.

Aufgaben

• Be customer obsessed – always considering the impact on the customer experience and delivering joyful experiences.
• Consistently deliver exceptional customer service to support strong CSAT scores.
• Be the first point of call for our customers, assisting across all departments on the shop floor.
• Help customers find the right products and upsell where appropriate.
• Process orders for Click & Collect and Home Delivery.
• Keep the store well presented and tidy throughout the day.

Kenntnisse

Customer service

Homeware knowledge

Friendly and proactive

Team player

Energetic retail attitude

Jobbeschreibung

Dunelm in Grimsby is seeking a part-time Sales Assistant - Host for 16 hours per week. You’ll be on the shop floor greeting customers, understanding their needs, and helping them find and purchase homeware that fits their vision.

You’ll use our systems to manage stock, organise deliveries, and upsell where appropriate. You’ll contribute to a welcoming, home-from-home atmosphere, delivering friendly, proactive service and supporting colleagues across the store to ensure every customer leaves with