Seasonal Gate and Transport Attendant

The Trustees of Reservations; Ipswich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prestigious conservation organization is seeking a Seasonal Beach Gate and Transport Attendant at Crane Beach to ensure a positive visitor experience through assistance and support. Responsibilities include enforcing rules, providing transportation, and maintaining cleanliness. This role requires strong customer service skills, flexibility in working hours, and the ability to work in outdoor conditions. Candidates must be comfortable lifting up to 40 lbs and possess a valid driver’s license.

Benefits

Paid sick time

Free admission to cultural institutions

Discounted event tickets

Qualifications

• Strong interest in customer service, experience preferred.
• Ability to perform in a public-facing environment.
• Must be comfortable on their feet for extended periods.

Responsibilities

• Interact with visitors to Crane Beach daily.
• Assist with accessibility for those with disabilities.
• Enforce rules and regulations.

Skills

Customer service

Public speaking

Attention to detail

Job description

Who We Are:

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation’s premier conservation and preservation organization. The Trustees’ preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts.Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households.We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information:

Salary/Hourly Rate: $17- $19/hour

Hours per week: 20-25

Job Classification: Limited Term, non-exempt

Job Type: Onsite

Duration: May-September

Location: Crane Beach, Ipswich, MA

What You’ll Do:

Your Impact:

As Beach Gate and Transport Attendant, you will interact with visitors to Crane Beach daily. In addition, you will be responsible for allowing accessibility to Crane Beach for those with impairment disabilities by offering them transportation to the beach. You will assist the other dedicated staff of seasonal employees who will contribute to the Trustees’ mission by caring for this special seashore by fostering an experience that visitors will fondly remember.

The Role:

The Trustees is seeking Seasonal part time Gate Attendants for Crane Beach at The Crane Estate to assist visitors, educate the public, enforce rules, provide beach transport, support bath house personnel, and collect daily beach entry passes. As a Beach Attendant, you will ensure that thousands of visitors each year have a positive experience on the property by answering questions, promoting the organization, and greeting visitors at the entry. You will perform general cleaning of the facilities. The ability to work both weekend and weekday shifts is required. You should be willing to be flexible to support all areas within the organization.

Specifically, you’ll:

• Represent The Trustees in accordance with the messages developed and provided by the organization’s Engagement Department.

• Efficient use of point-of-sale software for day-use visitor transactions.

• Monitor cleanliness of and supplies in bath houses when cleaning personnel are not on duty.

• Transportation of beach patrons to and from parking lot and beach, as required.

• Greet visitors in a warm and welcoming manner while also enforcing daily fees.

• Open facilities in the morning & closing facilities at night on a timely basis in a complete fashion.

• Perform basic facility maintenance procedures carried out daily.

• Effectively and professionally manage visitor complaints. Accurately report incidents according to Trustees policy. Track visitation of members, residents & visitors.

• Be willing to follow checklists to ensure consistent delivery of services.

• Report safety concerns, incidents, and maintenance needs to Beach Management.

• Enforce rules and regulations.

• Explain the benefits of Trustees membership and promoting special events.

• Other duties as assigned.

This is a seasonal, non-exempt position (20-25 hours per week) reporting directly to the Beach Manager.

What You’ll Need:

Skills and Experience:

• Must have a strong interest in customer service. Experience in this area is preferred but not mandatory. Self-starter, ability to motivate oneself, operate with a high degree of integrity.

• Ability to perform in a public facing environment, making all visitors feel welcome.

• Energetic personality. Greeting the public in speaking skills to promote the mission of The Trustees and be capable of working independently or cooperatively with other staff.

• Must be comfortable on their feet for extended periods of time and able to lift 40 lbs.

• Must be comfortable working on a variety of tasks listed above and have a good eye for detail.

• Perform tasks safely and in accordance with The Trustees safety manual.

• Operate in a professional manner with colleagues, property visitors and volunteers.

Eligibility Criteria:

• Flexibility to work holidays, evenings, and weekends is required.
• A valid driver’s license, as well as a satisfactory driving record as outlined in The Trustees’ driving policy.

• Willingness to drive a Trustees pickup truck and gator, if required.

• Current authorization to work in the United States – a candidate must have such authorization by his or her first day of employment.
• A satisfactory criminal background (CORI) check.

• Comfortable working in variable outdoor weather conditions.
• Work environment – Must be able to work in variable outdoor weather and water conditions throughout the summer.
• Physical demands – Some light lifting may be required. Driving an ATV or Gator may be required.
• Position type and expected hours of work - Part time, seasonal position.

Please Note: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Don’t quite have all the skills and experience listed above? We still want to hear from you! Research shows that historically marginalized groups are less likely to apply if they do not meet every single requirement. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

Questions? Contact our People team at [e-mail]!

Your Benefits:

• Sick Time: 40 hours of paid sick time upfront.

• Reciprocity:Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.

• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

Equal Opportunity and Diversity:

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

The Trustees’ commitment to advancing the organization’s vision for this work may be found here:Diversity, Belonging, Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodations during the application or interview process, please contact us at [e-mail].