Seasonal Chocolate Gift Expert — Delight Customers

Hotel Chocolat; Topsham; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

£13.05 per hour

Performance incentives

50% staff discount

70% discount on Hotel stay in St Lucia

Career progression

Job summary

Hotel Chocolat is hiring a Seasonal Sales Advisor in the UK to help customers during the festive period. You will guide guests to the perfect gifts, share knowledge about seasonal products like Velvetiser, and ensure a memorable shopping experience in a fast-paced store environment.

You’ll be trained to handle transactions, assist with stock replenishment, and contribute to a welcoming store atmosphere. The role offers incentives, staff discounts, and opportunities for personal growth within a

Qualifications

• Experience in retail or customer-facing roles is desirable.
• Flexibility to meet stores trading hours and peak times.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Immerse customers in Hotel Chocolat and showcase seasonal products.
• Identify customer needs through questions and allergen checks to tailor recommendations.
• Support store team with deliveries and replenishment.
• Process transactions, refunds and exchanges at the till.
• Maintain high standards in store and cafe areas to wow customers.
• If a café is present, prepare drinks and snacks per guidelines while keeping areas clean.
• Support overall store and team success.

Skills

Customer service

Upselling

Cash handling

Teamwork

Tools

POS system

Job description

Hotel Chocolat is hiring a Seasonal Sales Advisor in the UK to help customers during the festive period. You will guide guests to the perfect gifts, share knowledge about seasonal products like Velvetiser, and ensure a memorable shopping experience in a fast-paced store environment.

You’ll be trained to handle transactions, assist with stock replenishment, and contribute to a welcoming store atmosphere. The role offers incentives, staff discounts, and opportunities for personal growth within a