Seasonal Chocolate Gift Specialist

Hotel Chocolat; West Midlands; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Hourly pay £13.05+

Staff discount 50%

Hotel stay discount 70%

Career progression

Job summary

Hotel Chocolat is seeking a Seasonal Sales Advisor to help delight customers during the Christmas peak. You’ll guide shoppers to perfect gifts, ask about their needs, and ensure allergen checks where needed.

You will support store teams with deliveries and replenishment, process till transactions and exchanges, and maintain a high standard across store and cafe areas. The role offers incentives and strong staff discounts during the season.

Qualifications

• Customer service experience with a focus on gifting or seasonal retail.
• Ability to ask questions to identify buying needs and check allergens.
• Capable of handling till transactions, refunds and exchanges.
• Willingness to assist with deliveries/replenishment and cafe duties if applicable.

Responsibilities

• Engage customers and guide them through seasonal products and gifts.
• Identify customer needs and recommend suitable options.
• Support store team with stock replenishment and deliveries.
• Process transactions, refunds and exchanges at the till.
• Maintain store and cafe areas to WOW customers.
• If applicable, prepare drinks and snacks in-store cafe following guidelines.

Skills

Customer service

Communication

Upselling

Cash handling

Tools

POS system

Job description

Hotel Chocolat is seeking a Seasonal Sales Advisor to help delight customers during the Christmas peak. You’ll guide shoppers to perfect gifts, ask about their needs, and ensure allergen checks where needed.

You will support store teams with deliveries and replenishment, process till transactions and exchanges, and maintain a high standard across store and cafe areas. The role offers incentives and strong staff discounts during the season.