Seamstress

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel in London seeks a Seamstress to maintain and repair uniforms, ensuring high standards and guest satisfaction. This role involves managing uniform distribution and assisting with alterations. Ideal candidates have sewing experience, attention to detail, and excellent communication skills.

Benefits

28 days holiday including bank holidays

Staff meals during shifts

Free dry cleaning for uniforms

Employer pension contribution of 3%

Enhanced sick pay

Life insurance and employee assistance programs

Qualifications

• Experience with sewing and embroidery machines is essential.
• Professional appearance and grooming required.
• Strong communication skills are a must.

Responsibilities

• Maintain and repair all colleague uniforms to high standards.
• Assist with guest alterations and manage uniform distribution.
• Communicate effectively with guests and colleagues.

Skills

Attention to detail

Sewing and embroidery experience

Customer service skills

Time management

Ability to work under pressure

Teamwork

Job description

Job Title: Seamstress

Department: Laundry - Housekeeping

Employer: Whitehall Hotel Limited (WHL)

Job Level: Line

Reports To: Laundry Manager

Location: Raffles London at The OWO

Scope of Position

Maintain and repair all colleague uniforms to high standards and assist with guest alterations. Manage uniform distribution and work closely with the laundry team to ensure smooth operations. Act as an ambassador of Raffles during interactions with guests and colleagues.

Responsibilities

1. Communicate issues regarding uniforms with Laundry supervisor.
2. Inspect and repair staff uniforms; report damaged garments beyond repair.
3. Ensure equipment is maintained and report malfunctions.
4. Keep the uniform area clean and organized.
5. Communicate effectively with colleagues and guests.
6. Maintain stock levels of seamstress utilities.
7. Monitor quality of guest garments from external contractors.
8. Press guest garments and staff uniforms as directed.
9. Be flexible with working hours according to business needs.
10. Follow Lost Property procedures.
11. Perform additional duties or work in other departments as needed.

Health and Safety

1. Report hazards immediately and ensure safety protocols are followed.
2. Be familiar with fire, emergency, and bomb procedures.
3. Ensure safety of persons and property, adhering to laws and ordinances.
4. Promote health and safety awareness within the department.

Qualifications, Skills & Experience

Essential

• Excellent attention to detail for guest service.
• Experience with sewing and embroidery machines.
• Enthusiasm for delivering high-quality service.
• Ability to work well within a team.
• Professional appearance and grooming.
• Proven ability to perform under pressure.
• Strong communication and customer service skills.
• Good time management and multi-tasking abilities.
• Willingness to work a 24-hour operational schedule if required.

Note: This job description may change based on operational needs and will be discussed with the employee.

Additional Information

Benefits include:

• 28 days holiday including bank holidays, increasing with service.
• Staff meals during shifts.
• Free dry cleaning for uniforms.
• Employer pension contribution of 3%.
• Enhanced sick pay, maternity, paternity, and adoption pay.
• Life insurance, employee assistance programs, and more.

Raffles Values:

• Be You: Be creative, innovative, and enthusiastic.
• Be Kind: Show humility and generosity.
• Be Happy: Uplift others with joy.
• Be Confidence: Share your knowledge and skills.
• Have Your Purpose: Care and take responsibility in your role.