Seafreight Import Key Account Coordinator

Winner Recruitment; Gravelly Hill; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Discretionary bonus

Enhanced pension scheme

25 days annual leave

Health scheme

Life Assurance

EAP

Job summary

Winner Recruitment is seeking an organised Logistics Administrator based in Erdington, Birmingham. The role focuses on creating and maintaining freight jobs, coordinating with suppliers and customers, and ensuring documentation and records are kept up to date.

Key duties include tracking shipments, managing customs declarations, and providing accurate reports to customers. The position is predominantly office-based with occasional attendance at another local office for holiday cover.

Responsibilities

• Create and maintain freight jobs using pro-forma invoices, purchase order information and supplier documentation.
• Chase suppliers and shippers for booking confirmations, shipping instructions, documentation and outstanding information.
• Maintain shipment trackers, schedules and customer visibility reports, ensuring milestones and outstanding actions remain current.
• Coordinate with the customer, suppliers, shipping lines, hauliers, warehouses and internal operational teams.
• Maintain accurate electronic records and upload customer-facing documents to the agreed platforms.
• Complete and control UK import customs declarations, including review of invoices, packing lists and bills of lading.

Job description

Benefits:

Twice-yearly discretionary bonus, subject to both company and individual performance

Enhanced pension scheme with Legal & General

25 days annual leave plus bank holidays

Health scheme benefit

Life Assurance scheme, including GP access

Employee Assistance Programme (EAP) with 24/7 confidential support

Location: Erdington, Birmingham. Primarily office-based, with occasional attendance at another local office to provide holiday cover (with prior notice).

Hours: Monday to Friday, 8:30am to 5:00pm (one-hour lunch break)

Duties:

• Create and maintain freight jobs using pro-forma invoices, purchase order information
• and supplier documentation.
• Chase suppliers and shippers for booking confirmations, shipping instructions, documentation and outstanding information.
• Maintain shipment trackers, schedules and customer visibility reports, ensuring milestones and outstanding actions remain current.
• Coordinate with the customer, suppliers, shipping lines, hauliers, warehouses and internal operational teams.
• Maintain accurate electronic records and upload customer-facing documents to the agreed platforms.
• Customs and Regulatory Compliance - Essential
• Complete and control UK import customs declarations, including the review of commercial invoices, packing lists, bills of lading, commodity information, origin data
• and customs valuation information.
• Check declaration accuracy, manage duty and deferment requirements and lift discrepancies before submission.
• Create and manage IPAFFS notifications and CHEDs for applicable food and Products of Animal Origin movements.
• Manage Port Health queries, health certificate documentation and supporting regulatory records.
• Complete and track duty reclaims.
• Support HMRC or customer audits through accurate document collation and record retention.
• Support European movements and the associated customs or regulatory requirements where required.
• Customer Reporting, Financial Control and Billing
• Prepare weekly shipment schedules and operational status reports for the customer.
• Produce monthly management reports covering delivery activity, insurance, quay rent, container or shipping line information and related account measures.
• Complete weekly bulk invoicing, check charges and ensure deliveries are billed accurately.
• Prepare dummy costings and estimated landed cost information using complete commercial and shipment data.
• Respond to customer queries concerning invoices, duty and deferment, providing the relevant supporting documentation.

Operational Cover and Business Continuity

• Train to provide operational cover for the Account Supervisor during annual leave or other absence.
• Monitor vessel schedules, shipment progress and ETA changes, providing timely updates to the customer and internal teams.
• Liaise with shipping lines regarding releases, bills of lading, charges and operational