Customer Service Coordinator

Uniserve; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Discretionary Bonus

Pension Scheme

Annual Salary Review

Eye Test allowance

Interest-free loan

Referral bonus

Well-being programme

Flu jabs

Group life policy

Flexible career pathway

Supply Chain Academy

Holiday scheme

Apprenticeships

Job summary

Uniserve in Liverpool is seeking an Import Ocean Clerk on a fixed-term basis to deliver high levels of customer service for import/export enquiries and to support the supply chain team.

You will handle bookings, documentation, invoicing and cargo readiness checks while building strong relationships with customers and internal stakeholders in a fast-paced shipping environment.

Qualifications

• Shipping experience preferred.
• General customer service skills required.
• Excellent phone etiquette required.
• Good attention to detail.
• General Outlook/Excel skills.
• Ability to adapt and manage workloads.
• Well organised and confident in communication.
• Flexible to work out of hours if necessary.

Responsibilities

• Provide exceptional customer service for general telephone/email export enquiries.
• Booking export collections with customers, system input and follow-through.
• Arranging deliveries.
• Export documentation; creating and distributing bills of lading based on customer requirements.
• Empty management and booking.
• Invoicing; raising within set guidelines and dealing with queries.
• Additional Charge recovery.
• Account management; supporting colleagues.
• Keep updated on shipping regulations and requirements.
• Collaborate with operations, equipment, agencies, commercial and transport teams.

Skills

Shipping experience

Customer service

Phone etiquette

Attention to detail

Excel skills

Workload management

Communication

Flexibility

Job description

We are very proud of the Ellerman heritage and our pride in delivering on our promises may seem a little from a bygone age in which the customer lay at the heart of container shipping. We listen carefully to our customers and their needs. That’s how we’re able to ensure the provision of economical, high quality transport and global freight management services.

Import Ocean Clerk you will provide the highest level of customer service and build working relationships with all customers and stakeholders to best service their supply chain needs, with timely and accurate communication being key. You will work closely with an experienced team and be expected to engage in process improvement as part of a growing and flexible team.

What to expect:

Please note: this role is fixed term cover covering maternity cover.

Shift Pattern:

Mon,Thu,Fri

Shift Hours:

22.5

Key Responsibilities:

• Provide exceptional customer service for all general telephone / e-mail export enquiries
• Booking export collections with customers, system input and follow-through
• Arranging deliveries
• Export documentation; creating and distributing bills of lading based on customer requirements
• Empty management and booking
• Invoicing; raising within set guidelines and dealing with any queries
• Additional Charge recovery
• Account management; providing that extra level of care where required
• Keep a current and balanced knowledge of shipping regulations, rules and requirements
• Work as part of a flexible and experienced team by supporting colleagues when needed.
• Cargo Readiness Process; critical port and document checks/creation to ensure smooth shipments
• Build positive relationships with key internal stakeholders; operations, equipment, agencies, commercial and transport teams.

Required skillset:

• Shipping experience preferred
• General customer service skills
• Excellent phone étiquette
• Good attention to detail
• General outlook/excel skills
• Ability to adapt and manage workloads
• Well organised and confident in communication
• Flexible to work out of hours if necessary

Benefits:

• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We've got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest-Free Company Loan: We're here to support you.
• Referral Bonus £750: Spread the word and earn some extra cash.
• Care First Lifestyle Programme: Because your well-being matters.
• Flu Jabs Annually: Stay healthy, on us.
• Group Life Policy: We've got you covered.
• Flexible Career Pathway: Grow with us!
• Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
• Enhanced Holiday Scheme: we believe loyalty should be rewarded.
• Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.