Sea Logistics Operational Care Specialist

Kuehne + Nagel; Nechells; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Pension plan

Route 2 Rewards

Employee assistance program (EAP)

Gold Covenant employer

Job summary

Kuehne + Nagel is seeking a Sea Logistics Operational Care Specialist to resolve invoice queries and disputes, coordinating with suppliers and internal teams in the UK. You will manage reports, ensure process adherence, and support continuous improvement initiatives.

The role emphasizes teamwork, customer service, and financial awareness within a logistics environment, with a view toward accurate, timely invoice processing and strong cross-functional collaboration.

Qualifications

• Good level of IT literacy, especially regarding Microsoft Excel (Lookups etc).
• Experience in maintaining employee relations and customer/trading relations.
• Sea logistics experience preferred but not necessary.
• Team working and customer focused attitude.
• Sound financial understanding and commercial awareness.

Responsibilities

• Identify the query/dispute of invoices and update relevant systems.
• Contact the relevant suppliers via Teams, Ticket System, telephone or email with disputes in line with the required format/query template.
• Update regularly and maintain reports in line with role requirements and relevant KPI’s.
• Highlight areas of improvement and escalate any issue to line manager.
• Build good working relationship with branch operational teams and their suppliers.
• Performing any other duties agreed with your manager as and when necessary.
• Understand and adhere to national and local QSHE policies & procedures.
• Prepare and issue daily reports to the relevant teams.

Skills

IT literacy

Excel experience

Customer relations

Teamwork

Financial understanding

Job description

Sea Logistics Operational Care Specialist

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will be a key member of the Sea Logistics Supplier Invoice Disputes team. Approximately 75% of invoices are automatically passed or processed by our Belgrade team. The holder of this role will be responsible for the remaining 25%. These invoices will either be an operational query, a trade rate query or a supplier dispute or even a combination of any of these. This role is responsible for resolving any query/dispute in order for the invoice to be processed.

How you create impact

• Identify the query/dispute of invoices and update relevant systems.
• Contact the relevant suppliers via Teams, Ticket System, telephone or email with disputes in line with the required format/query template
• Update regularlyand maintain reports in line with role requirements and relevant KPI’s
• Highlight areas of improvement and escalated any issue to line manager
• Build good working relationship with branch operational teams and their suppliers
• Performing any other duties agreed with your manager as and when necessary
• Understand and adhere to national and local QSHE policies & procedures
• Prepare and issue daily reports to the relevant teams.

What we would like you to bring

• Good level of IT literacy, especially regarding Microsoft Excel (If/lookups/etc)
• Experience in maintaining employee relations and customer/trading relations.
• Sea logistics experience would be preferred but is not necessary
• Team working and customer focused attitude
• Sound financial understanding and commercial awareness.

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization.