Sea Logistics Invoice Resolution Specialist

Kuehne + Nagel; Nechells; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Pension plan

Route 2 Rewards

Employee assistance program (EAP)

Gold Covenant employer

Job summary

Kuehne + Nagel is seeking a Sea Logistics Operational Care Specialist to resolve invoice queries and disputes, coordinating with suppliers and internal teams in the UK. You will manage reports, ensure process adherence, and support continuous improvement initiatives.

The role emphasizes teamwork, customer service, and financial awareness within a logistics environment, with a view toward accurate, timely invoice processing and strong cross-functional collaboration.

Qualifications

• Good level of IT literacy, especially regarding Microsoft Excel (Lookups etc).
• Experience in maintaining employee relations and customer/trading relations.
• Sea logistics experience preferred but not necessary.
• Team working and customer focused attitude.
• Sound financial understanding and commercial awareness.

Responsibilities

• Identify the query/dispute of invoices and update relevant systems.
• Contact the relevant suppliers via Teams, Ticket System, telephone or email with disputes in line with the required format/query template.
• Update regularly and maintain reports in line with role requirements and relevant KPI’s.
• Highlight areas of improvement and escalate any issue to line manager.
• Build good working relationship with branch operational teams and their suppliers.
• Performing any other duties agreed with your manager as and when necessary.
• Understand and adhere to national and local QSHE policies & procedures.
• Prepare and issue daily reports to the relevant teams.

Skills

IT literacy

Excel experience

Customer relations

Teamwork

Financial understanding

Job description

Kuehne + Nagel is seeking a Sea Logistics Operational Care Specialist to resolve invoice queries and disputes, coordinating with suppliers and internal teams in the UK. You will manage reports, ensure process adherence, and support continuous improvement initiatives.

The role emphasizes teamwork, customer service, and financial awareness within a logistics environment, with a view toward accurate, timely invoice processing and strong cross-functional collaboration.