SDEC Receptionist

Betsi Cadwaladr University Health Board; St Asaph; Presencial; GBP 27 000 - 28 000; Tempo integral

Resumo da oferta

Betsi Cadwaladr University Health Board is recruiting an Emergency Department Receptionist to support the Same Day Emergency Care Unit at Ysbyty Glan Clwyd. The role requires flexibility, strong communication, and confidential handling of patient information.

Experience in NHS administration and familiarity with WPAS/EMIS Health are desirable; full training will be provided. Overtime is available in a busy environment.

Qualificações

• GCSE maths and English or equivalent experience; ECDL desirable
• Experience in office and administration is preferred
• Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health

Responsabilidades

• Provide efficient front-line service to the Same Day Emergency Care Unit within the Emergency Quadrant
• Deliver high standard of customer care to patients, relatives and carers
• Maintain strict confidentiality and handle sensitive information with discretion
• Assist with clinic diaries/appointment schedules and administration tasks

Conhecimentos

Welsh (Level 3)

IT literacy

Communication skills

Formação académica

GCSE Maths & English or equivalent

ECDL

Ferramentas

WPAS

IFIT

Welsh Clinical Portal

EMIS Health

Descrição da oferta de emprego

Welsh Skills need to be learnt when appointed to post

An exciting opportunity has arisen to recruit an Emergency Department Receptionist to join the Emergency Care Directorate's Administration Team at Ysbyty Glan Clwyd.

As a part of this very busy team, the successful applicant is expected to be very flexible, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills. This individual will require excellent communication skills and the ability to deal with sensitive matters and highly confidential patient information.

Previous receptionist/administrative experience and knowledge of the Welsh Patient Administration System (WPAS) and Symphony is desirable but not essential as full training will be provided.

Overtime is available.

Main duties of the job

The SDEC receptionist is responsible for providing an efficient front-line service to the Same Day Emergency Care Unit within the Emergency Quadrant. You are expected to deliver a high standard of customer care to a wide range of client groups including, patients, relatives and their carers whilst working as part of a multi-disciplinary team.

By the nature of the duties the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the \"Disability Confident Employer\" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Qualifications

• Up to GCSE standard for Maths and English or equivalent experience
• ECDL

Experience

• Experience of office and administration
• Experience of setting up and using filing/IT systems
• Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health
• Previous NHS experience
• Experience in managing clinic diaries/appointment schedules

Skills

• Awareness of willingness to be involved in implementing change
• IT Computer Literate
• Ability to speak Welsh (Level 3)
• Familiarity with GDPR regulations

Other

• Team Player
• Work on own initiative
• Ability to motivate others
• Ability to organise work within the department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,813 to £27,890 a yearper annum, pro rata