Schools IT Technician

Commercial Services Group; West Malling; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Day Off

Concessionary Day off at Christmas

Life assurance (4x salary)

Pension with 4% employer contrib.

Discounts (retail & gym)

Health cash plan

Cycle to work scheme

Volunteer days

Wellbeing programme

CSG Academy development opportunities

Job summary

EIS, part of Commercial Services Group, is seeking a Schools IT Technician to deliver high-quality IT support to schools and academies in Kent. This hybrid role combines on-site and remote work, and requires a full UK driving licence and an enhanced DBS check.

You will maintain school IT infrastructure, resolve incidents, support classroom technology, and work closely with teachers and school leaders to understand needs. Permanent, 37 hours per week, salary £25,948.96–£28,500 per year.

Qualifications

• Proven experience in troubleshooting networking, Windows Server and user device issues.
• Strong problem-solving skills and resilience in a fast-paced environment.
• Ability to build constructive relationships with customers and stakeholders.
• Excellent communication skills including clear written and verbal communication.
• A proactive, solutions-focused approach with strong attention to detail.
• Experience supporting classroom technology and school-specific systems such as SIMS or Arbor.
• Understanding of ITIL principles and service delivery standards.

Responsibilities

• Managing school IT infrastructure to ensure systems remain secure and effective.
• Supporting the resolution of incidents, including complex networking, Windows Server and device issues.
• Working closely with school staff and leaders to understand needs and provide professional IT advice.
• Preparing technical information and documentation to support incident resolution and decision making.
• Supporting classroom technology including touch panels, smartboards, projectors and visualisers.
• Working with third-party providers on behalf of customers to ensure services meet requirements.
• Highlighting IT risks and recommending appropriate mitigation steps.
• Providing remote support when not on site, ensuring timely updates and accurate records.

Skills

Networking troubleshooting

Customer relationship building

Communication skills

Problem solving

ITIL knowledge

Tools

SIMS

Arbor

Windows Server

Job description

Location: Hybrid/Kings Hill, Kent
Salary/package: £25,948.96 to £28,500 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week

Due to the nature of the work being carried out, the successful candidate will need to have a Full (Clean) UK Driving Licence and be willing to undergo an Enhanced DBS check which will be carried out by the company.

EIS are looking for a dedicated Schools IT Technician to play a key role in delivering high‑quality IT support to schools and academies. This is an opportunity to make a meaningful impact, supporting education environments with reliable, secure and effective technology.

This role would suit an experienced IT Technician or Helpdesk Engineer who enjoys variety, problem solving and building strong customer relationships across multiple school settings.

Who we are

EIS, part of Commercial Services Group, is a leading digital services provider specialising in IT and digital transformation for the education and public sectors. We help organisations adapt and thrive through innovative technologies, deep sector expertise, and a commitment to reinvesting in frontline services.

Why this role matters

The successful candidate will play a key role in ensuring school IT systems are secure, reliable and fit for purpose, enabling staff and pupils to teach and learn without disruption.

This is a role where technical judgement and customer care are essential, with responsibility for maintaining infrastructure, resolving incidents and supporting schools with future‑focused IT planning.

What you’ll be doing

• Managing school IT infrastructure to ensure systems remain secure and effective.

• Supporting the resolution of incidents, including complex networking, Windows Server and device issues.

• Working closely with school staff and leaders to understand needs and provide professional IT advice.

• Preparing technical information and documentation to support incident resolution and decision making.

• Supporting classroom technology including touch panels, smartboards, projectors and visualisers.

• Working with third‑party providers on behalf of customers to ensure services meet requirements.

• Highlighting IT risks and recommending appropriate mitigation steps.

• Providing remote support when not on site, ensuring timely updates and accurate records.

What we’re looking for

• Proven experience in troubleshooting networking, Windows Server and user device issues.

• Strong problem‑solving skills and resilience in a fast‑paced environment.

• The ability to build constructive relationships with customers and stakeholders.

• Excellent communication skills including clear written and verbal communication.

• A proactive, solutions‑focused approach with strong attention to detail.

• Experience supporting classroom technology and school‑specific systems such as SIMS or Arbor.

• Understanding of ITIL principles and service delivery standards.

What you’ll get in return

• Salary of £25,948.96 to £28,500 per annum.

• 25 days annual leave, increasing with length of service.

• Birthday Day Off.

• One Concessionary Day off during the Christmas Period.

• Life assurance cover (4x salary).

• Pension scheme with 4% employer contribution.

• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme

• Volunteer days and access to a comprehensive wellbeing programme

• Tailored development support with real opportunities to progress

• Access to Learning & Development opportunities via our CSG Academy

Why CSG?

CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.

We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.

As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.