School Receptionist & Front Desk – CPD & Benefits

Q3 Academy Great Barr; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

UK Healthcare benefits

Free car parking on site

Vivup Employee Assistance Programme

Three-week Christmas break

Modern laptops for staff

Job summary

Q3 Academy Great Barr is seeking a Receptionist to manage switchboard, visitor checks, and front-of-house operations within a dynamic educational setting. You will handle enquiries, safeguarding ID checks and general administration.

The role also involves first aid responsibilities, stock checks, room bookings, post handling, and coordinating with staff and parents to maintain a welcoming environment. Excellent teamwork and professionalism are essential.

Responsibilities

• Switchboard operation and supervision.
• Be courteous to colleagues, visitors and telephone callers and provide a welcoming environment.
• Dealing with telephone enquiries to the Academy.
• Greeting and ensuring that all appropriate visitors to the Academy are correctly ID'd (Safeguarding), including Supply Staff, and clearances are submitted accordingly.
• Hospitality to visitors if required.
• General administration duties.
• Be First Aider trained and be part of a First Aid Rota as required.
• General word processing, Excel spreadsheets, use of SIMS/Bromcom and ClassCharts.
• Duplicating and distributing information.
• Dealing with emergencies that are reported to Reception.
• Dealing with alarm activations.
• Monitor and maintain relevant stock levels.
• Booking of rooms and setting up of the Conference Room as and when required.
• Print out InVentry report for fire evacuations.
• Respond to AWOL emails and telephone calls using radio communications.
• Carry out photocopying and reprographics duties as and when required.
• Ensure the Reception area is maintained to a high standard of presentation.
• Daily incoming and outgoing post and emails.
• Managing the Parent Helpdesk.
• Ensuring franking machine updates, credits, consumables are maintained.
• Ability to work as a team to ensure Reception is fully covered during holiday times when appropriate.
• Demonstrate both enthusiasm and high standards of professionalism to all Academy stakeholders.
• Assisting with lost property.
• Logging and securing confiscations, such as phones and jewellery.
• Managing orders of lanyards, cases, ID badges and phone pouches for students.
• Other administrative tasks as directed.

Job description

Q3 Academy Great Barr is seeking a Receptionist to manage switchboard, visitor checks, and front-of-house operations within a dynamic educational setting. You will handle enquiries, safeguarding ID checks and general administration.

The role also involves first aid responsibilities, stock checks, room bookings, post handling, and coordinating with staff and parents to maintain a welcoming environment. Excellent teamwork and professionalism are essential.