Receptionist at Q3 Academy Great Barr

Q3 Academy Great Barr; Birmingham; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

UK Healthcare benefits

Free car parking on site

Vivup Employee Assistance Programme

Three-week Christmas break

Modern laptops for staff

Résumé du poste

Q3 Academy Great Barr is seeking a Receptionist to manage switchboard, visitor checks, and front-of-house operations within a dynamic educational setting. You will handle enquiries, safeguarding ID checks and general administration.

The role also involves first aid responsibilities, stock checks, room bookings, post handling, and coordinating with staff and parents to maintain a welcoming environment. Excellent teamwork and professionalism are essential.

Responsabilités

• Switchboard operation and supervision.
• Be courteous to colleagues, visitors and telephone callers and provide a welcoming environment.
• Dealing with telephone enquiries to the Academy.
• Greeting and ensuring that all appropriate visitors to the Academy are correctly ID'd (Safeguarding), including Supply Staff, and clearances are submitted accordingly.
• Hospitality to visitors if required.
• General administration duties.
• Be First Aider trained and be part of a First Aid Rota as required.
• General word processing, Excel spreadsheets, use of SIMS/Bromcom and ClassCharts.
• Duplicating and distributing information.
• Dealing with emergencies that are reported to Reception.
• Dealing with alarm activations.
• Monitor and maintain relevant stock levels.
• Booking of rooms and setting up of the Conference Room as and when required.
• Print out InVentry report for fire evacuations.
• Respond to AWOL emails and telephone calls using radio communications.
• Carry out photocopying and reprographics duties as and when required.
• Ensure the Reception area is maintained to a high standard of presentation.
• Daily incoming and outgoing post and emails.
• Managing the Parent Helpdesk.
• Ensuring franking machine updates, credits, consumables are maintained.
• Ability to work as a team to ensure Reception is fully covered during holiday times when appropriate.
• Demonstrate both enthusiasm and high standards of professionalism to all Academy stakeholders.
• Assisting with lost property.
• Logging and securing confiscations, such as phones and jewellery.
• Managing orders of lanyards, cases, ID badges and phone pouches for students.
• Other administrative tasks as directed.

Description du poste

About this Role

Want to make a difference to young people?

Are you ready to embark on a rewarding journey within an educational community that values increasing opportunities, improving outcomes for our students.

As a mixed comprehensive Academy with a dynamic Sixth Form, Q3 Academy Great Barr serves a vibrant and culturally diverse community of nearly 1,200 students.

Our fantastic buildings are surrounded by open, picturesque fields and woodlands, and the Academy offers a stimulating setting for teaching and learning. Our facilities are designed to inspire, with state-of-the‑art classrooms and resources that support a rigorous, knowledge‑rich curriculum. This curriculum is carefully crafted to challenge students, develop critical thinkers, and prepare them for successful futures.

Professional growth is embedded in our culture, and Q3 Academy Great Barr presents unparalleled opportunities for students and staff. If you are an individual passionate about shaping the future generation, you will be joining a community where education is valued, diversity is celebrated, and personal development is prioritised. This is a place where your talents will be valued, and your career can flourish.

We are proud to be part of The Mercian Trust, which provides us with access to wider resources, professional development, and a network of educators focused on pioneering teaching and learning methods, including digital transformation. Join us for an opportunity to be at the forefront of a transformative educational approach that champions collaboration, innovation, and excellence in teaching and learning.

Please visit our website to find out more about Q3 Academy Great Barr.

Job title: Receptionist

Main purpose:

• Switchboard operation and supervision.
• Be courteous to colleagues, visitors and telephone callers and provide a welcoming environment.
• Dealing with telephone enquiries to the Academy.
• Greeting and ensuring that all appropriate visitors to the Academy are correctly ID'd (Safeguarding), including Supply Staff, and clearances are submitted accordingly.
• Hospitality to visitors if required.
• General administration duties.
• Be First Aider trained and be part of a First Aid Rota as required.
• General word processing, Excel spreadsheets, use of SIMS/Bromcom and ClassCharts.
• Duplicating and distributing information.
• Dealing with emergencies that are reported to Reception.
• Dealing with alarm activations.
• Monitor and maintain relevant stock levels.
• Booking of rooms and setting up of the Conference Room as and when required.
• Print out InVentry report for fire evacuations.
• Respond to AWOL emails and telephone calls using radio communications.
• Carry out photocopying and reprographics duties as and when required.
• Ensure the Reception area is maintained to a high standard of presentation.
• Daily incoming and outgoing post and emails.
• Managing the Parent Helpdesk.
• Ensuring franking machine updates, credits, consumables are maintained.
• Ability to work as a team to ensure Reception is fully covered during holiday times when appropriate.
• Demonstrate both enthusiasm and high standards of professionalism to all Academy stakeholders.
• Assisting with lost property.
• Logging and securing confiscations, such as phones and jewellery.
• Managing orders of lanyards, cases, ID badges and phone pouches for students.
• Other administrative tasks as directed.

For full details of the post please seethe attached Job Description and Person Specification

Why should you work with us?

• Join an incredible team of friendly and supportive staff.
• Work with our amazing students in a positive learning environment supported by a centralised behaviour system.
• Manageable marking.
• Supportive feedback culture with no high‑stakes observations.
• Rich culture of professional learning, with a high‑quality CPD programme.
• Fully resourced curriculum.
• Three‑week Christmas break.
• A visible and supportive SLT.
• Modern laptops for staff and visualisers in every classroom.
• Connect and unwind with regular social activities
• Access to UK Healthcare benefits, supporting your optical and dental care needs and including a free annual flu vaccination.
• Free car parking on site.
• Enjoy exclusive discounts and benefits through the Vivup Employee Assistance Programme.

For further benefits, including education sector leading CPD:The Mercian Trust - What we can offer you

Our CARE Values

At the heart of our Academy lies a clear and compelling mission:to be the most inclusive, best‑performing school in our local area. This ambition is not just a statement‑it is a daily commitment that shapes our culture, our curriculum, and our relationships.

We live this mission through our core values ofCARE:

Community- We are stronger together. We foster a sense of belonging where every voice is heard and every individual is respected

Ambition- We set high expectations for ourselves and our students, striving for excellence in all that we do

Respect- We treat one another with dignity and kindness, creating a culture of mutual trust and understanding

Excellence- We pursue the highest standards in teaching, learning, and leadership, always seeking to improve and innovate

WhyTheMercian Trust?

As one Trust weshare a common purpose. We call it our social mobility and social justice mission to change our communities through thevery bestequitableeducation. When we get this right, itenables our children and young people to fulfil their potential, thrive in the world of work, and make a positive contribution to the local,nationaland international community. Our recent achievements include:

Sustainable Growth- becoming one of the largest and most diverse trusts in the region

Social Mobility & Social Justice- National recognition for the Trust's two selective grammar schools who the most successful on the number of local disadvantaged students passing theentrance andjoining the schools

Increasing Opportunities- Opening brand-new purpose‑built campus in Walsall Town Centre including an alternative provision for students at risk at permanent exclusion from mainstream schools alongside a DigitalSkills Hub to provide professionals and employers

Pioneering Spirit- National recognition for pioneering work around youth mental health,

includingestablishingan in‑house multi‑disciplinary team of clinicians and allied health professionals delivering interventions and providing support to vulnerable students

Outward Looking- Organising and hosting the region's first Youth Suicide Conference (2023) and Youth Violence Conference (2024) at Villa Park

Innovation and Improvement- A multi‑million‑pound investment in the digital infrastructure of Trust schools and our Digital Skills Hub underpinning the ongoing transformation of how staff teach, students learn, leaders lead and the whole Trustoperatesin readiness for the AI‑supercharged careers and workplaces of the future.

Want to be a part of something extraordinary? Find out more:The Mercian Trust - Home

The Mercian Trustis committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject toenhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

The Mercian Trustis also committed to promoting equality, challengingdiscriminationand developing community cohesion. We welcome applications from all sections of the community.

Please take time to read our policies attached to this advert.