School Receptionist & Admin Assistant – Welcoming, Efficient

St Aidan's Catholic Academy; Sunderland; On-site; GBP 21,000 - 26,000; Full time

Job summary

St Aidan's Catholic Academy in Sunderland is seeking a Receptionist/Administration Assistant to provide efficient, confidential admin support at the school office. You will be the first point of contact for visitors and staff, manage enquiries by phone and email, and help keep records accurate.

The role requires attention to detail, discretion with information, and the ability to work both independently and as part of a team.

Qualifications

• Experience of administrative work, including use of Microsoft Office applications.
• Good attention to detail and the ability to maintain accurate records.
• The ability to prioritise workload and meet deadlines.
• A professional, calm and responsive approach to enquiries and communication.
• A commitment to confidentiality and handling sensitive information appropriately.
• The ability to work both independently and as part of a team.
• A proactive and flexible approach, with a willingness to learn and develop.

Responsibilities

• Provide a professional and welcoming reception service, acting as the first point of contact for visitors, parents, students and external agencies.
• Manage enquiries in person, by telephone and via email, ensuring queries are resolved efficiently or referred appropriately.
• Maintain accurate administrative systems and student records in line with data protection requirements.
• Ensure safeguarding and visitor procedures are consistently followed to maintain a safe environment.
• Provide reprographics and general administrative support including photocopying, filing, distribution of information and document preparation.
• Manage the main school email inbox, ensuring timely and professional responses.
• Receive and distribute incoming mail and support general office organisation.
• Work collaboratively with colleagues to support the wider administrative function of the school.

Skills

Interpersonal communication

Organised & prioritises workload

Professional written/verbal skills

Tools

Microsoft Office

Job description

St Aidan's Catholic Academy in Sunderland is seeking a Receptionist/Administration Assistant to provide efficient, confidential admin support at the school office. You will be the first point of contact for visitors and staff, manage enquiries by phone and email, and help keep records accurate.

The role requires attention to detail, discretion with information, and the ability to work both independently and as part of a team.