School Programme and Quality Officer

Queen Mary University of London; Greater London; On-site; GBP 41,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Leave entitlement (30 days)

Season ticket loan

Professional development

Flexible working

Inclusive policies

Campus facilities

Job summary

Queen Mary University of London is seeking a Programme and Quality Officer to provide high-quality administrative support across key stages of the student lifecycle. You will assist in delivering taught programmes, assessment and examination processes, and quality assurance activities within the Faculty of Humanities and Social Sciences.

You will manage student and programme records, support module registration and timetabling, coordinate assessment boards, and respond to student enquiries while

Qualifications

• Degree level or equivalent experience.
• Experience in programme administration in a higher education environment.
• Strong organisational, analytical and problem-solving skills.

Responsibilities

• Provide high-quality administrative support across key stages of the student lifecycle.
• Support delivery of taught programmes, assessment and examination processes, and quality assurance activities.
• Maintain accurate student and programme records.
• Support module registration and timetabling activities.
• Coordinate assessment and examination administration; service committees and examination boards.
• Manage student enquiries and contribute to continuous improvement of processes.

Skills

Organisational skills

Analytical skills

Problem-solving skills

Interpersonal skills

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Student records systems

Job description

About the Role

The Programme and Quality Officer will provide high-quality administrative support across key stages of the student lifecycle within the Faculty of Humanities and Social Sciences. The role supports the delivery of taught programmes, assessment and examination processes, quality assurance activities, and programme administration. Responsibilities include maintaining accurate student and programme records, supporting module registration and timetabling activities, coordinating assessment and examination administration, servicing committees and examination boards, managing student enquiries, and contributing to the continuous improvement of education and quality processes in line with University regulations and procedures.

About You

You will be educated to degree level or possess equivalent relevant experience, with proven experience of programme administration in a higher education environment. You will have strong organisational, analytical and problem-solving skills, with experience supporting assessment, quality assurance and student administration processes. Excellent interpersonal and communication skills are essential, alongside the ability to build effective working relationships with colleagues and stakeholders. You will be confident using student records systems and Microsoft Office applications, able to manage competing priorities effectively, and committed to delivering an excellent service to students and staff.

About the School/Department/Institute/Project

The Faculty of Humanities and Social Sciences combines internationally recognised research excellence with a strong commitment to outstanding education, innovation and public engagement. Home to over 12,000 students and around 500 academic staff, the Faculty brings together a diverse range of disciplines across two London campuses. Through collaboration, inclusion and academic excellence, the Faculty supports Queen Mary University of London's mission to open the doors of opportunity and create positive impact locally, nationally and globally.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

• We offer competitive salaries
• access to a generous pension scheme
• 30 days’ leave per annum (pro-rata for part-time/fixed-term)
• a season ticket loan scheme
• access to a comprehensive range of personal and professional development opportunities
• a range of work life balance and family friendly
• inclusive employment policies
• flexible working arrangements
• campus facilities

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

£40,815 to £47,550 per annum