Service Administrator

Havering Education Services; Romford; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Excellent Local Government Pension

Flexible Working Options - hybrid/tele

Generous Annual Leave

Professional Development - 10 days

Inclusive ICARE culture

Job summary

Havering Council is seeking a Service Administrator to support the Safeguarding and Corporate Parenting Service in Romford. You will manage communications, organise diaries, coordinate meetings, and maintain accurate records to ensure smooth service delivery.

The role requires excellent organisation, discretion, and the ability to work with senior managers across the council. Flexibility is valued with hybrid and remote working options, and a strong focus on contributing to high-quality services

Qualifications

• GCSE level education or equivalent qualification/business experience.
• Experience in administrative support within local authority, health, education, or similar settings.
• Excellent organisational skills and ability to manage multiple priorities.
• Ability to work under pressure and meet deadlines without compromising accuracy.
• Strong communication skills and ability to handle confidential information in line with GDPR.
• Flexible and adaptable approach to work.

Responsibilities

• Handle telephone and email enquiries professionally.
• Organise diaries and schedules for senior management.
• Arrange meetings, prepare agendas, and take accurate minutes.
• Maintain records and databases in line with policies.
• Support administrative tasks such as arranging birth certificates and passports.
• Coordinate with internal teams for seamless service delivery.
• Provide cover for other Service Administrators when required.

Skills

Organisation

Communication

Multi-tasking

GDPR/confidential handling

Adaptability

Education

GCSE level education

Job description

Join Havering Council as a Service Administrator and play a vital role in supporting the Safeguarding and Corporate Parenting Service. You’ll manage communications, organise diaries, coordinate meetings, and maintain accurate records to ensure smooth service delivery. This is a fast-paced role where you’ll work closely with senior managers and teams across the council to help deliver excellent services for children and families.

Key Responsibilities

• Handle telephone and email enquiries professionally.
• Organise diaries and schedules for senior management.
• Arrange meetings, prepare agendas, and take accurate minutes.
• Maintain records and databases in line with policies.
• Support administrative tasks such as arranging birth certificates and passports.
• Coordinate with internal teams for seamless service delivery.
• Provide cover for other Service Administrators when required.

What You’ll Bring

• GCSE level education or equivalent qualification/business experience.
• Experience in administrative support within local authority, health, education, or similar settings.
• Excellent organisational skills and ability to manage multiple priorities.
• Ability to work under pressure and meet deadlines without compromising accuracy.
• Strong communication skills and ability to handle confidential information in line with GDPR.
• Flexible and adaptable approach to work.

Why Choose Havering?

• Excellent Local Government Pension Scheme
• Flexible Working Options - including hybrid and remote arrangements
• Generous Annual Leave - with the option to buy additional days
• Professional Development - minimum 10 days of learning annually
• Inclusive Culture - guided by our ICARE values: Integrity, Creativity, Ambition, Respect, Everyone

We’re a council that embraces innovation, encourages fresh ideas, and supports career progression. If you’re ready to make a difference in a borough that values initiative, collaboration, and civic pride we want to hear from you.

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.

Find out why you should work for Havering Council.

• Locations Town Hall, Romford, Essex, RM1 3BB, GB