School Front Desk & Welcome Coordinator

Mercia Learning Trust; Sheffield; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Mercia Learning Trust is seeking a first-class receptionist for Totley Primary School in Sheffield. You will be the first point of contact for pupils, parents and visitors, delivering outstanding customer service in a busy front-of-house setting.

The role requires a well-presented, professional individual with strong IT skills, including Excel, Word, Bromcom and Outlook, and the ability to work collaboratively within a team dedicated to pupils’ welfare and smooth daily operations.

Qualifications

• A first-class telephone manner and customer service skills are essential.
• Experience using Excel, Word, Bromcom and Outlook is desirable.
• Professional, well-presented and positive-minded individuals are welcome.
• Ability to work as part of a busy front-of-house team.

Responsibilities

• Provide exemplary customer service to pupils, parents/carers, visitors and staff.
• Operate the front desk and handle calls and emails promptly and courteously.
• Sign in visitors using the electronic system and ensure security protocols.
• Process external post and assist with daily pupil registration and updating records.

Skills

Customer service

Telephone manner

IT literacy

Excel

Outlook

Bromcom

Word

Tools

Excel

Word

Bromcom

Outlook

Job description

Mercia Learning Trust is seeking a first-class receptionist for Totley Primary School in Sheffield. You will be the first point of contact for pupils, parents and visitors, delivering outstanding customer service in a busy front-of-house setting.

The role requires a well-presented, professional individual with strong IT skills, including Excel, Word, Bromcom and Outlook, and the ability to work collaboratively within a team dedicated to pupils’ welfare and smooth daily operations.