Receptionist

Mercia Learning Trust; Sheffield; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Mercia Learning Trust is seeking a first-class receptionist for Totley Primary School in Sheffield. You will be the first point of contact for pupils, parents and visitors, delivering outstanding customer service in a busy front-of-house setting.

The role requires a well-presented, professional individual with strong IT skills, including Excel, Word, Bromcom and Outlook, and the ability to work collaboratively within a team dedicated to pupils’ welfare and smooth daily operations.

Qualifications

• A first-class telephone manner and customer service skills are essential.
• Experience using Excel, Word, Bromcom and Outlook is desirable.
• Professional, well-presented and positive-minded individuals are welcome.
• Ability to work as part of a busy front-of-house team.

Responsibilities

• Provide exemplary customer service to pupils, parents/carers, visitors and staff.
• Operate the front desk and handle calls and emails promptly and courteously.
• Sign in visitors using the electronic system and ensure security protocols.
• Process external post and assist with daily pupil registration and updating records.

Skills

Customer service

Telephone manner

IT literacy

Excel

Outlook

Bromcom

Word

Tools

Excel

Word

Bromcom

Outlook

Job description

Salary FTE: Grade 3 (£26,428 to £26,847)Actual salary: £20,734 to £21,063 (with under five years' service)Contract term: 33.75 hours, 39 weeks, permanentStart date: As soon as possibleClosing date: Midnight Sunday September 2026

Mercia Learning Trust

Mercia Learning Trust is a successful partnership of four primary and four secondary schools located in Sheffield. Established in 2012, with one secondary school, our trust has grown to serving over 6100 pupils, with over 800 staff.

Why do we exist?To empower everyone in our communities, especially the most disadvantaged, to succeed.

How do we behave?We are kind - showing care and supporting each other.

We have integrity - doing the right thing and always putting children first.

We work with diligence - overcoming obstacles and having no excuses.

What do we do?We run schools that focus on academic excellence, cultural capital and the development of character.

How will we succeed?A culture of excellence – high standards shaped by clarity, not control.

Academic focus – empowering all children through an exceptional curriculum.

Purposeful collaboration – relationships built on trust, reducing sub-optimisation and driving collective success.

Our staff are a crucial part of our trust, just like our pupils. We are devoted to recruiting, training, retaining and taking good care of our highly skilled and dedicated team.

Totley Primary School

Totley Primary School is a happy, thriving school providing high quality education both in the classroom and throughout a wide range of extra-curricular activities. We are very proud of our children and believe they should perform well academically and develop as people. Our outstanding school covers the ages 4-11 and is two-form entry, accommodating approximately 425 children. The school is in the suburb of Totley in South Sheffield, on the edge of the Peak District.

The role

Totley Primary School is seeking a first-class receptionist for our school. Our receptionist is responsible for providing exemplary customer service to pupils, parents/carers, visitors and wider stakeholders. Our receptionist is the first member of staff to meet visitors to Totley Primary School, ensuring they are made to feel welcome. It is a busy environment where enquiries are dealt with from staff, pupils and visitors in person, on the telephone and email.

Other duties include but are not limited to:

• processing external post
• assisting with daily pupil registration
• updating pupil records
• ensuring all visitors are correctly signed in using our electronic system.

The candidate

We are looking for a well presented, professional, positive minded and hardworking individual. The ideal candidate will be flexible and able to work as part of a busy front of house team. The role of receptionist involves working using a number of computer packages. It would be advantageous if the candidate has experience using Excel, Word, Bromcom and Outlook.A first-class telephone manner and customer service skills are essential. We are a friendly team who work hard to ensure our pupils are at the centre of what we do. The ability to quickly establish good working relationships with pupils, staff, parents, visitors would be desirable.