School Administrator & Front Desk Lead – EHCP Support

Remedy Recruitment Group; Romford; On-site; GBP 21,000 - 29,000; Full time

Job summary

Remedy Education is recruiting a dedicated School Administrator to support front-of-house reception and EHCP processes at a specialist school in East London. You will manage calls, emails and visitor enquiries while providing essential admin support to the SEN team.

Experience with Arbor is highly desirable, and an Enhanced DBS is required or obtainable. The role offers weekday hours (Mon-Fri, 8:00am-4:00pm) with a 30-minute lunch break, starting ASAP.

Qualifications

• Previous experience working within a school administration or reception role.
• Experience using Arbor is highly desirable.
• Knowledge or experience of EHCP administration and SEN processes.
• Excellent organisational skills with strong attention to detail.
• Confident IT and communication skills.
• Able to remain calm, professional, and resilient within a busy school environment.
• Holds an Enhanced DBS on the Update Service or is willing to obtain one.

Responsibilities

• Provide a professional and welcoming front-of-house reception service.
• Manage incoming calls, emails, visitor enquiries, and general reception duties.
• Support the school office with day-to-day administrative tasks.
• Use Arbor to update and maintain pupil records, attendance, and school information where required.
• Assist with the administration of Education, Health and Care Plans (EHCPs).
• Attend EHCP meetings and produce accurate meeting notes.
• Support the SEN team with reports, documentation, and record keeping.
• Maintain accurate and confidential records in line with safeguarding and GDPR requirements.
• Work effectively with school staff, parents, and external professionals.

Skills

School admin/reception experience

Organisational skills

IT skills

Communication skills

Resilience under pressure

Education

Enhanced DBS (Update Service)

Tools

Arbor

Job description

Remedy Education is recruiting a dedicated School Administrator to support front-of-house reception and EHCP processes at a specialist school in East London. You will manage calls, emails and visitor enquiries while providing essential admin support to the SEN team.

Experience with Arbor is highly desirable, and an Enhanced DBS is required or obtainable. The role offers weekday hours (Mon-Fri, 8:00am-4:00pm) with a 30-minute lunch break, starting ASAP.