Scheme Support Officer

Octavia; London; On-site; GBP 32,000; Full time

Job summary

A leading housing organization is seeking a Scheme Support Officer in London. This role involves providing essential administrative support to residents and managing the safety and cleanliness of the facility. Candidates should have strong customer service skills and prior administrative experience.

Benefits

Flexible-working

Life Assurance

Employee Wellbeing App/ Mental Health Support

Opportunities for self-development

Qualifications

• Two years administrative experience in a customer service setting.
• Knowledge of welfare benefits and housing issues for older people.

Responsibilities

• Provide administrative support to residents and management team.
• Maintain cleanliness, safety, and security of the building.

Skills

Customer Service

Teamwork

Good Communication

Time Management

Education

Good standard of general education, including GCSEs in maths and English

Tools

Microsoft Office (Word, Excel)

Job description

1 week ago Be among the first 25 applicants

As Scheme Support Officer you will be responsible for providing housing related administrative support to residents, Scheme Manager and wider Housing and Asset teams across Octavia. You will be the first point of contact for all visitors and general queries and be responsible for the overall cleanliness, safety and security of the building.

Key Responsibilities

• Assisting residents in setting up and maintaining home or tenancy in conjunction with Housing and Asset Management teams
• Maintaining, as far as possible the cleanliness, safety & security of the building at all times
• Supervising the domestic staff to ensure standards are met
• Assisting residents with managing finances and access to welfare benefits
• Assisting with provision of a programme of activities
• Providing administrative support to the Extra Care management team and reception service for the scheme
• Recording and reporting appropriate information concerning residents on designated systems
• Liaising with Adult Social Care, day care, health services, voluntary organisations and other individuals and professionals to provide support and opportunities for residents
• Ensuring that the confidentiality and dignity of all residents is respected in accordance with Octavia policies
• Raising any concerns regarding the safeguarding of residents
• Assisting management team to ensure adequate staff resourcing to deliver services
• Working as part of the staff team within the scheme assisting colleagues and liaise with other departments within the Association to ensure a consistent high standard of service
• Working as part of a team which may include some evening, weekend work and bank holidays

This role provides regulated activities under the Disclosure and Barring Service (DBS). Therefore, post holders are required to undertake a regular DBS check.

This role is based at James Hill House based in West London.

As Scheme Support Officer you will be responsible for providing housing related administrative support to residents, Scheme Manager and wider Housing and Asset teams across Octavia. You will be the first point of contact for all visitors and general queries and be responsible for the overall cleanliness, safety and security of the building.

Key Responsibilities

• Assisting residents in setting up and maintaining home or tenancy in conjunction with Housing and Asset Management teams
• Maintaining, as far as possible the cleanliness, safety & security of the building at all times
• Supervising the domestic staff to ensure standards are met
• Assisting residents with managing finances and access to welfare benefits
• Assisting with provision of a programme of activities
• Providing administrative support to the Extra Care management team and reception service for the scheme
• Recording and reporting appropriate information concerning residents on designated systems
• Liaising with Adult Social Care, day care, health services, voluntary organisations and other individuals and professionals to provide support and opportunities for residents
• Ensuring that the confidentiality and dignity of all residents is respected in accordance with Octavia policies
• Raising any concerns regarding the safeguarding of residents
• Assisting management team to ensure adequate staff resourcing to deliver services
• Working as part of the staff team within the scheme assisting colleagues and liaise with other departments within the Association to ensure a consistent high standard of service
• Working as part of a team which may include some evening, weekend work and bank holidays

This role provides regulated activities under the Disclosure and Barring Service (DBS). Therefore, post holders are required to undertake a regular DBS check.

This role is based at James Hill House based in West London.

Requirements

For this position, we have listed the requirements we believe are essential for this role:

Knowledge

• Two years administrative experience in a customer service setting
• Good knowledge of using Microsoft Office Word, Excel, online ordering and IT systems to manage information

Experience

• Experience in collecting and analysing information, being up to date with what is going on in the organisation
• An understanding of housing and support issues for older people i.e. tenancies, welfare benefits, handling resident money
• Safeguarding vulnerable people and an awareness of the needs of older people with dementia, disabilities or learning difficulties
• Health and Safety and legal requirements in a supported housing setting
• Being a strong team player, approachable and helpful

Qualification

• Good standard of general education, including GCSEs in maths and English
  
  

Benefits

The salary for this role is £31,033 per annum with up to 10% pension contribution.

We also offer a fantastic additional benefits:

• Flexible-working
• Life Assurance
• Employee Wellbeing App/ Mental Health Support
• Online GP Service
• Cycle to work
• Opportunities for self-development with over 60 courses available to self-enrol
• Opportunities to volunteer in our Charity Retail Stores or on our Befriending Programme

Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Civic and Social Organizations

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