Member Services & Support Officer

DCA Recruitment; London; On-site; GBP 30,000 - 35,000; Part time

Job summary

A leading credit union in London is seeking a part-time Member Services & Support Officer to promote active membership and assist with administrative tasks. The role offers flexible working hours, a competitive salary, and opportunities for career progression in a supportive environment focused on helping members manage their finances effectively.

Benefits

Staff bonus scheme

Up to 6% pension contribution

Qualifications

• Essential administrative or clerical experience.
• Customer service experience is crucial.
• Proficiency in a range of ICT systems required.

Responsibilities

• Promote active membership and encourage savings and loan product take-up.
• Ensure members feel valued and welcome.
• Handle member enquiries and accurately input data.

Skills

Administrative experience

Customer service experience

ICT proficiency

Verbal communication skills

Written communication skills

Job description

Below is a description of your chosen vacancy

We will keep track of all the vacancies you view during each visit to the website so that you can apply for more than one vacancy at a time.

Simply click the Apply now button below, and you will be able to select from the vacancies you have viewed and send your application.

London Capital Credit Union

Make The World a Better Place

Member Services & Support Officer

We are looking for people to join our friendly team. London Capital is one of the UK's largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high-interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high-quality products to a growing membership and offers a real opportunity for career progression.

Members Services & Support Officer
Hours per week: Part-time, flexible working options
Period: Permanent, with a 3-month probation period.
Pay: £30,094 per annum, approximately £15.23 per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.
Reports to: Deputy Manager (Operations)

Main purpose and scope of the Member Services & Support Officer role

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate, and efficient manner.

Main duties & responsibilities

• To promote active membership and take-up of savings and loans products.
• Ensure that members feel valued and welcome in dealings with the credit union.
• Deal with member enquiries via post, telephone, email, website, and app.
• Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer

• Administrative or clerical experience - Essential
• Customer service experience - Essential
• Experience of using a range of ICT efficiently - Essential

Competencies

• A friendly and outgoing manner with an ability to make a good first impression - Essential
• Proven skills in accurate record keeping & policy adherence - Essential
• Good self-organisational skills - Desirable
• Works well in teams - Essential
• Good verbal and written communication skills in English - Essential

Other

• Flexible with respect to working hours and tasks - Essential
• Knowledge and understanding of the credit union movement - Desirable
• A commitment to the aims and objectives of the credit union movement - Desirable

To apply for the customer service role, please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.