Scheme Housing Officer - Southern Housing

Southern Housing; Horsham; On-site; GBP 16,000 - 19,000; Part time

Benefits offered by this job

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailer discounts

Cycle to work

Buy & sell annual leave

Season ticket loan

In-house academy & career development

Flexible working

Job summary

Southern Housing is seeking a compassionate Scheme Housing Officer to support older residents across Isle of Wight schemes. You will manage day-to-day operations, promote safety, and deliver excellent customer service while coordinating with partners and contractors.

The role focuses on welfare checks, safeguarding oversight, and resident engagement. The ideal candidate has care or housing experience, strong organisational skills, and a proactive, problem-solving approach.

Qualifications

• Experience in care or support services, including relevant legislation and good practice.
• Self-motivated and able to work alone at schemes most of the time.
• Able to manage time and tasks effectively, work under pressure.
• Proactive approach to problem solving and customer feedback handling.
• Ability to learn and use IT and communication systems; strong interpersonal skills.
• Full driving licence with access to a vehicle (or willingness to travel by public transport).

Responsibilities

• Monitor residents’ needs and safety through annual home visits; report safeguarding concerns.
• Understand costs; help reduce overspend and flag anomalies to manager.
• Respond to emergencies calmly; manage lift breakdowns and building issues.
• Address neighbourhood issues within good neighbourhood management guidelines.
• Provide tenancy management: letting, arrears, environmental monitoring, and service coordination.
• Act as custodian for schemes; ensure repairs, grounds, and safety are maintained.

Skills

Care experience

Resilience

Time management

Proactive problem solving

IT skills

Customer service

Driving licence

Job description

Scheme Housing Officer

Part-time

£17,265.72 per annum + benefits

Isle of Wight – Ventnor

Ref: 204

About The Role

We're looking for a compassionate and proactive Scheme Housing Officer.

You will support older residents in living safely and independently. You'll be responsible for the day-to-day management of housing schemes, ensuring properties are safe, well maintained and welcoming, while providing tenancy management support, welfare checks, safeguarding oversight and resident engagement activities. Working closely with residents, colleagues, contractors and external partners, you'll play a key role in promoting wellbeing, resolving housing issues and delivering excellent customer service. This is an ideal opportunity for someone with experience in care, support or housing services who is passionate about making a positive difference to the lives of older people.

Principal duties and responsibilities include, but are not limited to:

• Monitor residents’ needs and safety through annual home visits and support them where required to access appropriate support or care assessments and services. Report self-neglect and other safeguarding concerns in line with our policy
• Understand utility and other costs in your scheme(s). Take action to reduce costs wherever possible. Flag up potential overspends or anomalies to your manager.
• Be resilient and follow procedures calmly and effectively when there are emergencies such as the unexpected death of residents or lift breakdowns and other building problems.
• In line with our good neighbourhood management procedure, take appropriate action to address issues between neighbours which don’t meet the threshold to be considered anti-social behaviour (ASB).
• Provide efficient ‘on the spot’ tenancy management including supporting the letting of vacant homes; basic income maximisation and arrears management; resolving anti-social behaviour and monitoring environmental, maintenance and other services to schemes.
• Act as the custodian for a scheme or group of schemes. This means you’ll ensure that they are well run and that buildings are safe and attractive. Work with internal teams and external contractors to ensure repairs and faults are quickly remedied, and the grounds well maintained.

This is a part time position, working 20 hours per week, Monday to Friday 9am - 1pm. You will be based in our Isle of Wight schemes.

What you’ll need

• Experience of care or support services, including relevant legislation and good practice.
• Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time.
• Ability to manage time & tasks effectively, work well under pressure both individually and in a team.
• A ‘can do’, proactive approach to problem solving.
• Able to learn and use IT and communication systems Interpersonal skills and team working.
• Able to receive and respond to customer feedback and complaints professionally at all times.
• You will hold a full driving licence with access to own vehicle, or show evidence you can meet the requirements of the role travelling by public transport.

Closing Date: Sunday 18th October2026 at 23:59

What's in it for you

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailersdiscounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.