Housing Officer

Southern Housing; Newport; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Southern Housing is recruiting Five Housing Officers to join the London & South East Team. The role is based at Croydon - Mosaic East with hybrid working: 2 days in the office and travel across London & South East regions to support residents and service delivery.

35 hours per week, full-time, focusing on sustaining tenancies and creating thriving communities. The role requires housing sector experience, strong communication, a full UK driving licence, and a proactive, customer-focused approach

Qualifications

• Experience in housing management, including dealing with nuisance/harassment.
• Proven ability to follow processes, meet targets, and deliver strong customer service.
• Excellent communication across channels and interfaces with residents and partners.
• Ability to prioritise, manage workloads, and work under pressure with persistence.

Responsibilities

• Conduct property viewings and prepare homes for new residents to minimise void times.
• Manage tenancy enforcement processes, including legal documents and court attendance where required.
• Carry out neighbourhood inspections and lead local initiatives to improve standards and wellbeing.
• Support income recovery by working with the Income Team to maximise rent collection.
• Ensure health and safety compliance, organise inspections and risk assessments.

Skills

Housing experience

Communication skills

Driving licence

Teamwork

Time management

Customer service

Nuisance/harassment knowledge

Job description

About The Role

We are looking for Five Housing Officers to join our London & South East Team.

As a Housing Officer, you'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live.

Principal duties and responsibilities include, but are not limited to:

• Conduct property viewings, work closely with colleagues to minimise void turnaround times and prepare homes for new residents.
• Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing.
• Support income recovery by working alongside the Income Team to maximise rent and service charge collection.
• Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions.

This is a full-time opportunity, working 35 hours per week. The successful candidate will be based at our Croydon - Mosaic East office. Hybrid work with the expectation of 2 days per week in the office and requirement to cover the London & South East areas to support residents and service delivery.

What you’ll need:

• Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement.
• Proven experience of following processes, using initiative, and delivering excellent customer service.
• Professional curiosity to identify residents with complex support needs.
• Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur.
• Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
• Ability to work effectively as part of a team, working in an agile environment.
• A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations.

In your responses to the supporting application questions, it is important that you demonstrate how you meet each of the above criteria, using real examples wherever possible.

Closing Date: Wednesday 21st October 2026 at 23:59

Please note:We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.