Scheme Coordinator

MossCare St. Vincent's Housing Group Limited; Bolton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Company pension

Health cash plan

Enhanced sick pay

Wellbeing support

Life assurance

Learning & development

Equality & Inclusion

Job summary

MossCare St. Vincent's Housing Group Limited is seeking a proactive Scheme Coordinator to lead the day-to-day operations of a Later Living scheme. You will manage staff, deliver housing services, and ensure safety and compliance for residents.

You will supervise the scheme team, oversee allocations, income checks, wellbeing support, and partnerships with contractors and external agencies to promote tenant welfare and community engagement.

Qualifications

• Good standard of education and commitment to safe, customer-focused services.
• Experience working directly with customers and understanding needs of older people.
• Knowledge of tenancy and property management and welfare benefits is advantageous.
• Strong communication, organisational and ICT skills with ability to manage priorities.
• Ability to respond to emergencies and facilitate social activities for wellbeing.

Responsibilities

• Deliver housing management services: allocations, lettings, tenancy sign-ups, voids, and arrears monitoring.
• Ensure scheme safety and compliance through risk assessments, health and safety checks, and building maintenance.
• Provide daily wellbeing checks, respond to emergencies, and coordinate with external agencies for welfare.
• Build partnerships with contractors, community organisations and funding bodies to enhance customer experience.
• Lead and develop the scheme team through supervision, coaching, recruitment, and performance management.

Skills

Communication

Organisation

ICT skills

Customer service

Emergency response

Education

General education

Job description

We are looking for a proactive Scheme Coordinator to lead the day-to-day operation of one of our Later Living schemes. You'll work collaboratively with colleagues to deliver high-quality housing services, supervise scheme staff, and ensure excellent health and safety and compliance standards for our customers.

What do our Scheme Coordinator’s do;

• Deliver high-quality housing management services, including allocations, lettings, tenancy sign-ups, void management, arrears monitoring, and supporting customers to maximise their income.

• Ensure the scheme remains safe, compliant, and well maintained through risk assessments, health and safety inspections, building checks, repairs management, and accurate record keeping.

• Provide excellent customer support by carrying out daily wellbeing checks, responding to emergencies, offering advice and guidance, and working closely with external agencies to support tenant welfare and safeguarding.

• Build strong partnerships with colleagues, contractors, community organisations, and funding bodies, while organising social activities and initiatives that enhance the customer experience.

• Lead and develop the scheme team through effective supervision, coaching, recruitment, communication, and performance management, ensuring high levels of service delivery and customer satisfaction.

What we are looking for;

• Good standard of education, with an awareness of health and safety and a commitment to delivering safe, customer-focused services.

• Experience of working directly with customers and the ability to identify and respond to the needs of older people; experience in a supported housing environment is desirable.

• Knowledge of tenancy and property management, with an understanding of welfare benefits considered advantageous.

• Strong communication, organisational and ICT skills, with the ability to manage competing priorities effectively.

• Confident in responding to emergencies and facilitating social activities, events and meetings that promote customer wellbeing and community engagement.

In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

We offer a range of great benefits including:

• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.

• Company pension scheme with up to 10% matched contributions

• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.

• Enhanced sick pay with up to 3 months full pay and 3 months half pay

• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives

• Life assurance subject to being a member of our company pension scheme.

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the roles informally, please contact Theresa Whitter, Later Living Team Leader on 07931973060.

Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.