Jigsaw Homes Group Limited

Jigsaw Homes Group; Leigh; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement

Bank holidays

Concessionary days

Buy/sell extra leave

On-site gym

Cash back health plan

Maternity/paternity leave

Training & development

Job summary

Jigsaw Homes Group in Leigh is seeking a capable Customer Service Adviser to act as the frontline for residents. You will assist with repairs requests, rent payments, housing applications and other enquiries in a fast-paced, supportive team environment.

The role requires clear communication, strong problem-solving and timely responses, with access to on-site facilities and opportunities to develop within a people-focused housing provider.

Responsibilities

• Handle customer inquiries related to repairs, rents and housing applications.

Job description

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

About the department:

As one of our in-house dedicated Customer Services team, you will be part of a business-critical service with a department that prides itself on delivering a first-class customer experience that consistently impresses our residents.

Connect, our customer contact centre, achieved its CCA (Customer Contact Association) Accreditation for the 15th year in a row demonstrating a consistent approach to service excellence.

The Contact Centre is at the heart of all that we do; going the extra mile to manage and resolve customer issues, making sure any complaints receive a timely response and having ongoing communication to help and support our customers whenever they need us.

About the role:

You will be an excellent first point of contact for our customers with a whole range of enquires from requesting repairs and paying rents to housing applications, within a busy but supportive environment.

For more information regarding the role, please refer to the job pack below.

• competitive 24 days holiday per annum rising incrementally to 29 days
• statutory bank holidays
• 3 concessionary days in December
• option to buy/sell up to 5 days extra leave per year

• incremental salaried pay
• company sick pay
• on-site gyms
• access to our cash back health plan membership
• enhanced maternity/paternity leave
• training/development opportunities
• plus much more

Use of Artificial Intelligence (AI) in Your Application

Your application should reflect your own skills, experience and motivation for the role. While we recognise that AI tools may be used in limited circumstances, such as reasonable adjustments or accessibility support, applications should not be created or substantially rewritten using generative AI. Where AI has been used to materially assist your application, please declare how and where it was used. Failure to do so may be considered during the recruitment process. Routine spelling, grammar and accessibility tools do not need to be declared.