Scheduler(Internal)

AXIS CLC; London Borough of Newham; Sur place; GBP 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Pension

Medical scheme options

Life assurance

25 days’ holiday + bank holidays

Perkbox benefits

24/7 GP wellbeing support

Volunteer day

Refer-a-friend bonus

Development opportunities

Résumé du poste

Axis CLC is seeking a highly organised Scheduler to join the Repairs and Maintenance team in London. You will plan and schedule repairs, coordinate between residents, operatives, supervisors and client teams, and ensure efficient use of operatives’ time while delivering a high-quality service.

The role focuses on handling enquiries, bookings and urgent works, with a strong emphasis on accuracy, communication and meeting tight deadlines in a fast-paced environment.

Qualifications

• IT literacy with scheduling and job management systems
• Excellent telephone manner and communication skills
• Strong attention to detail and ability to prioritise workload
• Ability to work to tight deadlines in a busy environment
• Experience in scheduling, planning, administration or high-volume customer service/call handling
• Experience within social housing, repairs or maintenance environments
• Knowledge of repairs and maintenance terminology and KPIs
• Experience using systems such as ROCC, Opti-time or DRS

Responsabilités

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Connaissances

IT literate

Phone etiquette

Attention to detail

Time management

Scheduling experience

Social housing experience

Maintenance KPIs

ROCC/Opti-time/DRS

Description du poste

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK. Backed by over 110 years of combined experience and the wider strength of Axis CLC, operating from 23 UK offices and employing more than 2,500 people nationwide, we support housing providers and public sector clients with high-quality maintenance and compliance services that help keep residents safe, properties well maintained and communities supported.

The Role

We’re looking for a highly organised and customer-focused Scheduler to join our Repairs and Maintenance team.

Working in a fast-paced environment, you’ll play a key role in planning and scheduling repairs and maintenance works, ensuring operatives’ time is used productively while delivering a high-quality service to residents and clients. You’ll act as a central point of communication between residents, operatives, supervisors and client teams, helping to keep works moving smoothly from start to finish.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

About You

• IT literate, with confidence using scheduling and job management systems.
• Excellent telephone manner and communication skills.
• Strong attention to detail and ability to prioritise workload.
• Ability to work to tight deadlines in a busy environment.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience using systems such as ROCC, Opti-time or DRS.

What We Offer

• Salary: Up to £31,000 per annum
• Pension, medical scheme options and life assurance
• 25 days’ holiday + bank holidays
• Perkbox benefits worth up to £350 per year, including discounts, perks and wellbeing support
• 24/7 GP referral and wellbeing support service
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value reliability, quality and social impact, and offer meaningful work with real opportunities to grow.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.