Scheduling & Customer Care Coordinator (Net Zero)

GoodPeople; Liverpool; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Contributory pension scheme

Life assurance

Enhanced family leave policies

Virtual GP service

Employee Assistance Programme (EAP)

EV Car Scheme

Job summary

Net Zero Careers is looking for a proactive administrator to coordinate appointments, support renewable works delivery, and maintain high service standards for residential clients. You will liaise with customers and engineers to ensure timely completion and clear communication throughout the process.

The role emphasizes strong organisational skills, the ability to manage multiple priorities, and delivering excellent customer service in a fast-paced environment.

Qualifications

• Experience in contract administration, scheduling or customer service is required.
• Experience within gas, energy, repairs, maintenance or wider service delivery sector is preferred.
• Confident communicator with customers, residents, engineers and internal stakeholders.

Responsibilities

• Coordinate appointments with customers and engineering teams.
• Schedule and track engineering activities and manage changing priorities.
• Maintain accurate records and update schedules as requirements change.
• Provide excellent customer service and resolve issues promptly.

Skills

Scheduling

Customer service

Contract administration

Stakeholder communication

Organisational skills

Job description

Net Zero Careers is looking for a proactive administrator to coordinate appointments, support renewable works delivery, and maintain high service standards for residential clients. You will liaise with customers and engineers to ensure timely completion and clear communication throughout the process.

The role emphasizes strong organisational skills, the ability to manage multiple priorities, and delivering excellent customer service in a fast-paced environment.