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GoodPeople; Liverpool; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Contributory pension scheme

Life assurance

Enhanced family leave policies

Virtual GP service

Employee Assistance Programme (EAP)

EV Car Scheme

Job summary

Net Zero Careers is looking for a proactive administrator to coordinate appointments, support renewable works delivery, and maintain high service standards for residential clients. You will liaise with customers and engineers to ensure timely completion and clear communication throughout the process.

The role emphasizes strong organisational skills, the ability to manage multiple priorities, and delivering excellent customer service in a fast-paced environment.

Qualifications

• Experience in contract administration, scheduling or customer service is required.
• Experience within gas, energy, repairs, maintenance or wider service delivery sector is preferred.
• Confident communicator with customers, residents, engineers and internal stakeholders.

Responsibilities

• Coordinate appointments with customers and engineering teams.
• Schedule and track engineering activities and manage changing priorities.
• Maintain accurate records and update schedules as requirements change.
• Provide excellent customer service and resolve issues promptly.

Skills

Scheduling

Customer service

Contract administration

Stakeholder communication

Organisational skills

Job description

Net Zero Careers supports roles that ensure high-quality retrofit delivery and compliance across residential projects. Customer-facing roles like this are vital to ensure residents are informed, safe, and satisfied while supporting the UK's net-zero goals.

About the role

Working closely with both customers and engineering teams, you'll coordinate appointments, support the delivery of planned and responsive renewables works, and help maintain the high standards of service our clients expect. Every day will bring new challenges and opportunities to make a positive impact, whether that's arranging urgent repairs, resolving customer queries, or ensuring works are completed efficiently and on time.

What you'll be doing

You'll be responsible for scheduling and coordinating engineering activities, managing changing priorities, tracking job progress and ensuring work is completed within agreed timescales. You'll work closely with engineers to confirm availability and completion dates, while also maintaining accurate records and updating schedules as requirements change. Providing excellent customer service will be at the heart of what you do, with a focus on resolving issues quickly, handling complaints professionally and ensuring customers remain informed throughout their journey.

What we're looking for

We're looking for someone with previous experience in contract administration, scheduling, customer service or a similar administrative role, ideally within the gas, energy, repairs, maintenance or wider service delivery sector. You'll be a confident communicator, comfortable engaging with customers, residents, engineers and internal stakeholders alike. Strong organisational skills, attention to detail, and the ability to manage multiple priorities are essential, along with a calm, professional approach when dealing with changing demands or challenging situations.

Why Join Us

You’ll be part of a supportive team that values expertise, reliability and great customer service. We offer a positive working environment, opportunities for development and the chance to make a meaningful impact in the communities we serve.

We offer a range of benefits designed to support your lifestyle whilst working with us and outside of work; some of these include:

• Contributory pension scheme
• Life assurance
• Enhanced maternity, paternity, adoption leave and other family friendly policies
• Virtual GP service, available for employees and immediate family
• Employee Assistance Programme (EAP)
• Bike2Work Scheme
• EV Car Scheme
• Employee engagement events and "Employee Voice" programmes
• Strong opportunities for career growth and development

We are an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Reasonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them.

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.