Scheduling Coordinator

Pertemps Specialist Talent Solutions; Minworth; On-site; GBP 25,000 - 32,000; Full time

Job summary

Pertemps Specialist Talent Solutions in Birmingham is recruiting a Scheduling Coordinator to join a busy operations team. You will plan and coordinate daily workloads, manage diaries, and act as a key link between customers, field staff, and internal departments.

The role requires excellent organisational skills, strong communication, and the ability to prioritise under pressure in a fast-paced environment. Proficiency in Microsoft Office and internal systems is essential.

Qualifications

• Experience in scheduling, coordination or planning.
• Excellent organisational and time-management skills.
• Confident communicating with customers and colleagues at all levels.
• Strong attention to detail and ability to prioritise workloads.
• Proficient in Microsoft Office and comfortable using internal systems.
• Capable of working under pressure in a fast-paced environment.

Responsibilities

• Scheduling and coordinating appointments, jobs, and service visits.
• Managing diaries and allocating workloads effectively.
• Liaising with customers regarding appointments and enquiries.
• Communicating with field-based teams to ensure schedules run smoothly.
• Monitoring job progress and making adjustments where required.
• Updating internal systems with accurate information and job records.
• Managing incoming calls, emails, and service requests.
• Resolving scheduling issues and escalating concerns where necessary.
• Supporting the wider operations team with administrative tasks.
• Ensuring customer service standards are maintained at all times.

Skills

Scheduling

Time-management

Customer communication

Detail-oriented

Prioritisation

Tools

Microsoft Office

Internal systems

Job description

Pertemps are delighted to be recruiting on behalf of a well-established and growing business based in Birmingham for a Scheduling Coordinator to join their busy operations team.

This is an excellent opportunity for a highly organised and proactive individual who enjoys working in a fast-paced environment, coordinating schedules and ensuring excellent service delivery.

The Role

As a Scheduling Coordinator, you will be responsible for planning and coordinating daily workloads, managing schedules, and acting as a key point of contact between customers, field-based staff, and internal departments. You will play a vital role in ensuring work is completed efficiently while maintaining high levels of customer service.

Key Responsibilities

• Scheduling and coordinating appointments, jobs, and service visits
• Managing diaries and allocating workloads effectively
• Liaising with customers regarding appointments and enquiries
• Communicating with field-based teams to ensure schedules run smoothly
• Monitoring job progress and making adjustments where required
• Updating internal systems with accurate information and job records
• Managing incoming calls, emails, and service requests
• Resolving scheduling issues and escalating concerns where necessary
• Supporting the wider operations team with administrative tasks
• Ensuring customer service standards are maintained at all times

About You

• Have previous experience within scheduling, coordination or planning
• Possess excellent organisational and time-management skills
• Be confident communicating with customers and colleagues at all levels
• Have strong attention to detail and the ability to prioritise workloads
• Be proficient in Microsoft Office and comfortable using internal systems
• Be able to work effectively under pressure in a fast-paced environment