Scheduling Coordinator

Barron Mccann Ltd; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

An independent IT service provider is seeking a Scheduling Coordinator with strong organizational skills and geographical knowledge of the UK & Ireland. This role is essential for delivering outstanding customer service by efficiently scheduling service visits for field engineers and ensuring customer satisfaction. Join a dynamic team focused on excellence and innovation, where your contributions will directly impact service delivery and client relationships. If you thrive in a fast-paced environment and enjoy coordinating efforts to meet customer needs, this opportunity is perfect for you.

Qualifications

• Strong organizational skills and ability to work independently.
• Excellent communication skills for customer interactions.

Responsibilities

• Schedule service visits for field engineering teams efficiently.
• Ensure customer SLAs are met and keep customers informed.

Skills

Geographical knowledge of UK & Ireland

Organizational skills

Interpersonal skills

IT proficiency (MS Excel, MS Word)

Communication skills

Job description

Job description

Are you someone with great organisational skills and an excellent understanding of the geographical landscape of the UK & Ireland?
Our brand new vacancy for a Scheduling Coordinator might be the perfect fit for you.

The Role

The Scheduling Coordinator is crucial for delivering excellent service to our customers. The role involves scheduling service visits for our field engineering teams, keeping customers informed, and liaising with field engineers and internal departments to ensure SLAs are met while providing outstanding customer service.

Shifts

42 hours per week, working 4 days, 10.5 hours each, including weekends (approximately 1 in 3 weekends).

Responsibilities include:

• Scheduling engineer visits efficiently and coordinating with engineers to optimize their workload.
• Ensuring customer SLAs are met by effectively utilizing resources and planning work efficiently.
• Keeping customers informed about service progress and updates.

Key Skills and Attributes

• Strong geographical knowledge with experience scheduling field visits across the UK & Ireland.
• Organized, logical, and able to work independently.
• Enthusiastic, positive team player.
• Excellent interpersonal skills with tactful communication in challenging situations.
• Strong written and verbal communication skills.
• IT proficiency, including MS Excel and MS Word.

About us

Barron McCann Ltd is an independent IT Service provider offering award-winning EPOS & IT support services, from help desk support to rapid on-site repair and maintenance. Our clients include some of the most prestigious names in Retail, Hospitality, and Banking. We pride ourselves on excellent service, and our greatest asset is our people. We focus on recruiting, developing, and retaining talented individuals to achieve our shared goals. Our success relies on a committed and engaged team sharing a common vision.